Award-Winning Outage Communications Strategies

Date: Wednesday, March 17

Time: 1 – 2 PM ET

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**As a way to get you excited for PowerUp: Chartwell’s Outage Conference, this webinar is complimentary.**

Panelists will share recent successes and new, customer-focused Outage Communications initiatives for 2021 as well as innovations and solutions on the horizon.

Attendees will hear practical advice on how to be more strategic, accountable, customer-centric, data-driven and digital-first.


  • Russ Henderson – Senior Research Manager, Chartwell, Inc.


  • Amanda Townsend, Director of Contact Center Operations, Oncor
  • Tomaso Gianelli, Senior Manager, Southern California Edison
  • Dan Seguin, Director of Communications, Hydro Ottawa

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