Award-Winning Outage Communications Strategies

Date: Wednesday, March 17

Time: 1 – 2 PM ET

**As a way to get you excited for PowerUp: Chartwell’s Outage Conference, this webinar is complimentary.**

Panelists will share recent successes and new, customer-focused Outage Communications initiatives for 2021 as well as innovations and solutions on the horizon.

Attendees will hear practical advice on how to be more strategic, accountable, customer-centric, data-driven and digital-first.


  • Russ Henderson – Senior Research Manager, Chartwell, Inc.


  • Amanda Townsend, Director of Contact Center Operations, Oncor
  • Tomaso Giannelli, Senior Manager, Southern California Edison
  • Dan Seguin, Director of Communications, Hydro Ottawa

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

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Thanks for your interest!


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