Billing and Payment – Redesigning the Digital Bill – SMUD – Case Study – 2018

In the fall of 2017, SMUD unveiled a digital bill designed to provide customers with a simplified yet content-rich view of monthly usage and expenses. The project laid critical groundwork for the utility’s transition to residential time-of-day rates in 2019.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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