Billing – Trends and Opportunities Report – 2018

Expansions of billing offerings over the past few years have opened several areas of opportunity for utilities. From savings recorded after moving customers to electronic billing, to a strong increase in the number of utilities offering billing functionality through mobile apps, trends in the space have unlocked the potential for increased customer engagement, customer satisfaction and cost savings. This report draws on Chartwell surveys and interviews to provide a high-level summary of major trends in billing and identify strategic opportunities.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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