ComEd’s Low-Income Pre-Certification Tool Enhances Customers’ Financial Assistance Experience
In 2021, ComEd developed a tool within its customer information system to identify customers pre-certified for low-income assistance. A resulting one-screen view has enabled customer service representatives to quickly provide customers with available assistance options. As a result, ComEd has experienced a reduction in arrears and an increase in customer satisfaction.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
PNM Increases CSAT with Upgraded New-Service Application Process
After identifying the New Service Delivery (NSD) Application Process as…
SMECO Empowers Members to Save Energy with Customized Recommendations
Attend this webinar to learn how SMECO engaged 17,000 members…
ComEd Showcases Reliability with Personalized Video Content
In 2022, ComEd introduced an email-based Personalized Reliability Report (PRR)…