ComEd’s Low-Income Pre-Certification Tool Enhances Customers’ Financial Assistance Experience

In 2021, ComEd developed a tool within its customer information system to identify customers pre-certified for low-income assistance. A resulting one-screen view has enabled customer service representatives to quickly provide customers with available assistance options. As a result, ComEd has experienced a reduction in arrears and an increase in customer satisfaction.


CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
award winner best practices Billing and Payment Low-Income Pre-certification tool