Communications – Industry Survey Datasheet – 2018

The results of Chartwell’s Communications Industry Benchmark Survey, completed in 2018, include more than 40 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 90 million. The survey’s questions span a range of topics, including customer communications channels, utility email frequency, communications performance measurement and customer segmentation methods.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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