Con Edison’s reimagined training program gets CSRs on the call floor more quickly
Con Edison took home Chartwell’s 2020 Gold Contact Center Award for its immersive CSR training program, which resulted in an eight-week reduction in training time and increased employee satisfaction and retention.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
Duke Energy’s Street Light Repair Reporting Tool Nets High CSAT
In 2021, Duke Energy introduced an innovative tool that empowered…
SCE Leverages Rotating Outage Notifications to Advance Critical Customer Communications
In 2020, in the midst of the COVID-19 pandemic, residents…
PSE&G Gas Safety Campaign Teaches Customers how to ‘Protect the Ones You Love’
To promote timely gas safety messaging while many of its…