Increasing Digital Self-Service with Virtual Assistants and Chatbots

Working on increasing digital self-service?

This report draws on Chartwell’s 2018 Residential Consumer Survey, 2018 Contact Center Survey, 2017 Customer Experience Survey and interviews to provide a high-level summary of trends in chatbots, virtual and voice assistant technologies, and lessons learned from early adopter utility leaders.


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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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