Employee CSAT Councils
Wondering how to best leverage employee CSAT councils?
Since 2010, New Jersey Natural Gas has been utilizing front-line employees to identify best practices and opportunities to improve the customer experience. By utilizing these unique customer insights from its cross-functional Customer Satisfaction Councils, the company can better promote customer centricity, engage employees and improve processes.
CONTINUE READING
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.