Employee CSAT Councils

Wondering how to best leverage employee CSAT councils?

Since 2010, New Jersey Natural Gas has been utilizing front-line employees to identify best practices and opportunities to improve the customer experience. By utilizing these unique customer insights from its cross-functional Customer Satisfaction Councils, the company can better promote customer centricity, engage employees and improve processes.


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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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