Industry Benchmarks and Best Practices: Chartwell’s Q2 Quarterly Review

**As a member of Chartwell's Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the "register now" button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell's Insight Center, connect with us here to get started.**

Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and digital communications. In this webinar, we’ll be discussing:

Billing and Payment Customer Communications: A customer-first, multichannel strategy is one of the most important pieces of billing and payment communication. We’ll explore customer preferences and discuss how utilities can leverage both proactive and passive communications.
 
Digital communication: Email, social media, and utility websites have replaced mail and the bill as the most important communication channels. We’ll discuss segmentation and personalization, how utilities communicate specific marketing messages and the role of brand ambassadors.

Outage maps: Outage maps remain a vital communications tool. Chartwell explores how outage maps complement other communications channels and how utilities are optimizing maps for mobile.. 

Moderator:

• Scott Johnson, Vice President, Chartwell, Inc.
  

Speakers:

• Steve Waters, Senior Consultant, Chartwell, Inc.
  
• Russ Henderson, Senior Research Manager, Chartwell, Inc.
  
• Noah Solomon, Research Manager, Chartwell, Inc.