Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Date: Wednesday, December 15th

Time: 2 – 3 PM ET

**As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**

Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and customer experience.


  • Scott Johnson, Vice President, Chartwell, Inc.


  • Chris Hellmann, Research Manager, Chartwell, Inc.
  • Russ Henderson, Senior Research Manager, Chartwell, Inc.
award winner benchmarks best practices billing customer experience outage outage communications


Aaron Berndt
Head of Energy Industry Partnerships, Google
Alex Chiang
VP Customer Solutions & Experience, Manitoba Hydro
Alissa Tambone
Manager of Customer Insights and Research