Leveraging AMI Technology to Enhance the Move Request Customer Experience
In July 2016, ComEd’s Customer Care Center and Premier Customer Experience departments collaborated to enhance the utility’s strategy for processing customer move requests around the clock. Using AMI technology to remotely connect electrical service, the utility has been able to streamline and automate new service orders 24/7. The utility also teamed up with third-party service provider Kandela to offer free concierge service to customers moving into or within the service territory. ComEd took home Chartwell’s Bronze Contact Center award in 2018 for its efforts.
Attend this webinar to learn how ComEd increased customer satisfaction and CSR engagement with its new move process.
- Diana Fiket – Senior Business Project Manager, ComEd
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