OPPD Puts ‘Customers First’ with Pandemic-Focused Communications
Date: Wednesday, February 9th
Time: 2 – 3 PM ET
**As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow the prompts to complete your registration. If you do not have a Chartwell login, follow the instruction at the top of the home page to create one. If you are not a member of Chartwell’s Insight Center, connect with us here to get started.**
As part of its commitment to serving as an energy partner for its customers, Omaha Public Power District launched the ‘Customers First’ campaign to create awareness of assistance options and resources to those struggling to pay their utility bills during the COVID-19 pandemic. As a result of the targeted and sustained effort, there was no increase in the percentage of customers who fell behind on their bill in 2020. OPPD received an Honorable Mention in the Billing and Payment category of Chartwell’s 2021 Best Practices Awards for the campaign.
Attend this webinar to learn more about OPPD’s ongoing efforts during the pandemic.
- Pat Ricks, Senior Advisor, Chartwell, Inc.
- Laura Strode, Product Marketing Specialist, Omaha Public Power District
Moderators & Speakers
Pat RicksSenior Advisor, Chartwell Inc.
Laura StrodeProduct Marketing Specialist, Omaha Public Power District
You may also like
SDG&E Enhances Customer Engagement and Self-Service with new CIS
Date: Wednesday, February 16th Time: 2 – 3 PM ET **As a member…
Entergy’s Modernized Mobile App Improves CSAT/NPS
Date: Wednesday, February 2nd Time: 2 – 3 PM ET **As a member…
Puget Sound Energy Overhauls Payment Platforms to Improve Customer Experience
Puget Sound Energy’s 2020 Payment Platform Replacement Project, launched in…