Outage Communications: Turning Crisis into Opportunity
Date: Wednesday, January 27
Time: 2 – 3 PM ET
The frequency of major storms is increasing even as unpredictable events like the COVID lockdowns complicate collaboration and operations. Meanwhile customers – whose homes now serve as office, school and daycare – are more sensitive than ever to power interruptions. It is crucial for utilities to align their strategy and tactics with real-time customer feedback to effectively communicate with customers before, during and after outages.
In this webinar, Chartwell will share:
- Current trends and best practices for outage communications
- Ways to help your utility turn outages into opportunities to improve customer satisfaction
- Russ Henderson, Senior Research Manager, Chartwell Inc.
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