Outage Communications: Turning Crisis into Opportunity

Date: Wednesday, January 27

Time: 2 – 3 PM ET

Register Now

**As a lead up to PowerUp: Chartwell’s Outage Conference, this webinar is complimentary.**

The frequency of major storms is increasing even as unpredictable events like the COVID lockdowns complicate collaboration and operations. Meanwhile customers – whose homes now serve as office, school and daycare – are more sensitive than ever to power interruptions. It is crucial for utilities to align their strategy and tactics with real-time customer feedback to effectively communicate with customers before, during and after outages.

In this webinar, Chartwell will share:

  • Current trends and best practices for outage communications
  • Ways to help your utility turn outages into opportunities to improve customer satisfaction


  • Russ Henderson, Senior Research Manager, Chartwell Inc.
communications covid outage