Payment – Trends and Opportunities – 2018

In its 2017 Payment Survey, Chartwell explored the successes, trends and challenges of utilities across North America on a range of topics, including cost-effective channel offerings and customer adoption of electronic payment options. This report explores how utilities are working to improve customer engagement through efforts such as responsive website design and lowering or removing convenience fees for payments made via credit cards. 

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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