New Account Site Feedback
search

User Experience is Key to Leveraging Mobile Apps for Outage Communications

View Resource

As customer service becomes more mobile-driven across industries, utilities increasingly see mobile apps as vital to the customer experience, including the outage experience. This report uses benchmarks from consumer and industry surveys and interviews with industry experts to explore best practices for getting customers to download your utility’s mobile app and make them want to keep using it.

CONTINUE READING

  • To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
  • If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
benchmarks communications customer communications customer experience digital experience mobile apps outage communications

You may also like

Webinar
Strategies for Effective Outage Communications, Operations, and Emergency Management

(Complimentary Webinar) Join industry leaders as they discuss how their…
Benchmarks, Webinar
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research…
Benchmarks, Report, Toolbox
Chartwell 2024 Billing Options Benchmarks

Chartwell’s 2024 Billing Options audit shows that budget billing is…
Report
Consumer Trends 2023: Consumer Sentiment Toward Billing and Payment and Expectations for Future Improvement

Chartwell’s 2023 Residential Consumer Survey, with its newly introduced Future…