User Experience is Key to Leveraging Mobile Apps for Outage Communications
As customer service becomes more mobile-driven across industries, utilities increasingly see mobile apps as vital to the customer experience, including the outage experience. This report uses benchmarks from consumer and industry surveys and interviews with industry experts to explore best practices for getting customers to download your utility’s mobile app and make them want to keep using it.
- To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
- If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.
You may also like
EMACS WEBINAR SERIES: Achieving Behavioral Energy Efficiency at Scale for Gas Customers
Date: Tuesday, October 12 Time: 2 – 3 PM ET **As part…
EMACS WEBINAR SERIES: Building Engaging Digital Experiences – Flexible Mobile App Solutions
Date: Thursday, October 14 Time: 2 – 3 PM ET **As part…
EMACS WEBINAR SERIES: It’s 2021 – Do Your Communications Feel Like the Oldies?
Date: Thursday, September 30 Time: 2 – 3 PM ET **As part…