By Suzanne Haggerty, Senior Management of Customer Engagement – Chartwell is excited to announce the winners of our 2020 Best Practices Awards in Outage Communications and Outage Restoration. Con Edison, Ameren Missouri and Snohomish County PUD were the winners in … View full story

By Russ Henderson, Senior Research Manager – Speakers at DistribuTECH 2020 in San Antonio explored the challenges the industry faces as well as its exciting prospects for the future – from ambitious changes in the energy mix to a transformation … View full story

By Russ Henderson, Senior Research Manager – While in recent years utilities have placed an emphasis on developing more targeted, personalized customer communication channels like text and email, outage maps have remained a fundamental part of utilities’ outage communications strategies. … View full story

By Noah Solomon, Research Manager It’s the start of a new year and utilities are already well underway in their 2020 initiatives to bring best practices, improvements and efficiencies to their customers. One of the key areas to consider in … View full story

By Rachael Harper, Research Manager – It wasn’t luck, well-honed excavation skills, or some new technology that allowed archaeologists to discover a treasure trove of ancient Maya relics, last year. It was word-of-mouth that led experts to the find, which … View full story