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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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PowerUp 2023

Registration is now open for PowerUp: Chartwell’s Outage Conference

Join us June 13-15, 2023 in Phoenix. We look forward to seeing you there!

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EMACS 2023

In 2023, Chartwell’s EMACS: The Customer Experience Conference will be held September 25-28 in Phoenix. More details are coming soon!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
National Grid Helps Customers Find the Right Light for their Home

Attend this webinar to learn how National Grid partnered with…
  • Webinar
Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review

Please join us for Chartwell’s quarterly round-up of recent research…
  • Case Study
ComEd’s Low-Income Pre-Certification Tool Enhances Customers’ Financial Assistance Experience

In 2021, ComEd developed a tool within its customer information…
  • Case Study
Con Edison Harnesses Data Analytics to Reimagine Customer Experience

Con Edison has launched a Customer Data Analytics program to…

Upcoming Webinars

CIS Tool Gives CSRs Visibility Into Available Low-Income Assistance Options

Attend this webinar to learn how ComEd’s Low-Income Pre-certification tool helped the utility achieve the following results: an increase in CSAT among residential customers who spoke with a CSR, a reduction in the time required for customers to receive assistance, an increase in customer advocacy to support bill arrearage reduction efforts, and leveraged opportunity for the CSRs to provide clearer direction to which financial programs the customer could be eligible for to receive monetary relief.

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New on the Blog

  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership