Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

For epic-sized Hurricane Irma restoration, utilities give customers a wider view

By Russ Henderson, Research Manager – After it made landfall on Sept. 8, it appears that Hurricane Irma caused twice as many power outages as Hurricane Katrina in 2005, and nearly as many as Hurricane Sandy in 2012. As of … View full story

Social media an effective communications resource for outages

Ruchi Solanki, Research Analyst – As Irma, now downgraded to a tropical storm, brings rain and high winds across the southeast today, many are turning to social media to stay informed. In the past, customers relied upon conventional news sources … View full story

Start with existing communication to enhance the customer experience

The following is a guest post by Adam Berke, senior director at Broadridge Financial Solutions. Utilities are in a unique position of supporting the entire customer experience lifecycle and this impacts every aspect of their business: from the field to … View full story

A map for the changing landscape of utility customer experience

Rebecca Harris, Research Analyst – As ideas about customer experience change, the metrics utilities use to measure customer experience change. Utilities have a plethora of options to measure customer experience. They can use outside sources like J.D. Power or internal customer satisfaction … View full story

Asking customers to raise their hands – Amy Africa to share digital strategy insights at EMACS 2017

By Russ Henderson, Research Manager – In her more than 15 years of developing and applying principles of effective web design, usability and navigation, Amy Africa’s clients have included American Express, Dell, Microsoft, and Coca-Cola. Africa will bring her expertise … View full story

  • EMACS Conference

    Register today for EMACS- The Customer Experience Conference on October 10-13 in Phoenix, AZ.

  • Happening at Chartwell

    Chartwell currently has three surveys in the field.

    Contact us to learn more or how to participate.
    • Billing Survey
    • Payment Survey
    • Customer Experience Survey
    • Contact: Zahra Dhanani
      (404) 237-9099 ext. 264
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