Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
This report presents findings on the industry’s approach to proving…
In this report, Chartwell explores numerous industry strategies that are…
Learn how Hydro Ottawa augmented its single sign-on technology, allowing…
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
Date: May 27, 2020 Time: 2:00 PM ET Register Now The global pandemic has forced utilities’ social media managers to adapt traditional crisis communication strategies to a complex, dynamic situation requiring rapid response and resourcefulness. Knowing your customers and meeting their needs are essential to long-term success. During this panel discussion, industry leaders will share their social […]Learn more
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.