By Suzanne Haggerty, Research Manager – Utility communications have undergone a significant transformation in recent years as technological progressions have made new channels available and customer preferences have continued to evolve. Earlier this year, Chartwell’s Communications Industry Benchmark Survey of … View full story

By Suzanne Haggerty, Research Manager – The end of 2018 is nearly here, bringing with it festive gatherings, holiday trips and – sorry to bring it up – 2019 planning meetings. Between keeping an eye on winter weather and its associated … View full story

By Noah Solomon, Senior Research Analyst Chartwell has just published the 2018 Billing Trends and Opportunity Report, available to members of Chartwell’s Premier service. In this report, you’ll find our analysis of the most critical opportunities, challenges and trends in … View full story

The utility industry has a reputation for being, shall we say, a bit dry and numbers-oriented. Average cost per kilowatt. SAIDI. SAIFI. Return on capital and cost effectiveness. This focus on practical, measurable detail is understandable, since the industry’s job … View full story

The following is a guest post by Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting EMACS 2018 is now in the books. In addition to meeting new people and discussing industry-leading topics – from digital transformation to … View full story