Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Georgia Power bridges silos to implement technological solutions

Rebecca Harris, Research Analyst – Donna Collins, Strategic Support Analyst at Georgia Power Company, recently spoke with Chartwell about emerging technology, focusing on how utilities can bridge silos to improve the customer experience. She highlighted the importance of artificial intelligence … View full story

When outages strike, is your utility equipped with a comprehensive communications strategy?

By Allison Herdic, Industry Researcher – For several years running, industry thought leaders from across North America have convened at Chartwell’s Outage Communications Conference to listen to forward-thinking presentations, engage in thoughtful conversations and create new relationships with industry peers … View full story

Chartwell’s People’s Choice – Video category allows utilities to showcase their creative talents

By Suzanne Haggerty, Industry Consultant — Video: Whether you like it, love it, dislike it, hate it or tolerate it with a keen sense of skepticism, it’s apparently here to stay — mostly thanks to the proliferation of smartphones. According to … View full story

Flint Energies prepay program increases CSAT, reduces uncollectible debt and labor costs

By Zahra Dhanani, Industry Analyst – Prepay programs provide customers with more options and help utilities reduce uncollectible debt and labor costs. Options. Today, customers expect lots of them, and they expect them right now. Many companies feel that the … View full story

Technology trends in outage communications place humans at the center of increasing automation

By Russ Henderson, Senior Research Manager – What will the utility business look like once they can send swarms of AI-piloted drones to assess damage and use chatbots to staff customer communication channels? Outage communications is uniquely positioned within the … View full story

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