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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Powering your brand: Lessons from Entergy on creating a new vision statement

By Ruchi Solanki, Research Analyst – A strong brand position is invaluable to any organization. Successful branding, at least in part, means emphasizing to customers the value and purpose of the products and services a company provides. Many utilities have … View full story

There is much to be thankful for this Lineman Appreciation Day

By Rebecca Harris, Research Analyst – Today is National Lineman Appreciation Day. We at Chartwell want to express our appreciation for lineworkers for the dangerous work they do to keep the power on. Chartwell asked 1,522 energy consumers in the … View full story

Utilities recognized with Chartwell’s 2018 Best Practices Awards in Outage Communications

By Suzanne Haggerty, Research Manager – Chartwell is thrilled to announce the winners of our 2018 Best Practices Awards in Outage Communications, which turned out to be two very close contests. CenterPoint, Salt River Project and LG&E and KU were … View full story

SCE improves customer satisfaction with increased communications

By Rebecca Harris, Research Analyst – Southern California Edison improved customer satisfaction through its “We’re On It” communications campaign, winning Chartwell’s 2017 Bronze Award in Communications for its efforts. (You must be logged into the Energy Library to access this … View full story

Chartwell’s Best Practices Awards: Submissions are open

By Suzanne Haggerty, Research Manager — It’s that time of year again: Chartwell’s Best Practices Awards season. Submissions are open and award entry forms have been posted. We’ve made a couple of big changes this year. The Outage Communications winners and … View full story

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