By Russ Henderson, Senior Research Manager – Last week in Chicago, the leading edge of outage communications in the industry was on full display during our 13th annual Outage Communications Conference. No one knows outage communications better than Chartwell and … View full story

By Suzanne Haggerty, Industry Consultant — Only seven days until the 2019 Chartwell’s Best Practices Awards deadline. Time flies when you’re outlining narratives and bulleting metrics, amirite? I plan to spend Wednesday, June 12 answering awards-related phone calls and emails and … View full story

By Noah Solomon, Research Manager – What’s more terrifying than the impending robot apocalypse? The images of skeletal, metallic warriors might be long past being a realistic vision of the future, but a new omen has reared its head in … View full story

By Rebecca Harris, Research Analyst – Chartwell research shows that utilities need to engage customers to gain their loyalty and improve customer satisfaction. However, utility messages can get lost in the maelstrom of communications customers receive daily. How can utilities … View full story

By Rachael Harper, Research Manager – In an increasingly digital world, utilities have seen social media channels change, grow and decline (R.I.P. Snapchat). While it can be difficult to create engaging content and manage customer care interactions for each of … View full story