Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Accessible and actionable: Utilities are leveraging real-time analytics to improve operations and the customer experience

By Rachael Harper, Research Manager – Recently at Utility Analytics Week, I got to enjoy some warm Arizona weather even as I learned how utilities are leveraging analytics to gain a deeper understanding of customers and improve business operational efficiencies. A … View full story

Chartwell expands the Outage Conference and associated awards

By Suzanne Haggerty, Senior Manager of Customer Engagement – Ah, November. Time for turkey, cranberry sauce, college football and arctic cold fronts. It’s not exactly the most relaxing prelude to the complexities of December, is it? As you’re shoveling snow, arguing … View full story

Don’t fail at scale: a lesson from airline push alerts

By Rachael Harper, Research Manager – Push notifications can provide a convenient, satisfying way of communicating with large numbers of customers. But without careful execution, they can also create highly dissatisfying experiences on a large scale. A recent experience of … View full story

Customers expect ETR accuracy and timeliness

By Russ Henderson, Senior Research Manager – During an outage of any size or duration, an estimated time of restoration (ETR) is by far the most important piece of information that customers want from their utility. Understanding customer expectations regarding … View full story

Utility marketplaces evolve into tools to engage customers beyond the meter

By Rebecca Harris, Data Analyst – Utilities are increasingly looking toward online marketplaces as an avenue to increase customer loyalty. Marketplaces are web-based stores offering energy efficient products, appliances, smart-home devices or other items. Through these stores, utilities are expanding … View full story

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