New Account Site Feedback
search

Connecting the Utility Industry to Solutions for 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

Create an account

PowerUp 2023

Registration is now open for PowerUp: Chartwell’s Outage Conference

Save $100 with Early Bird registration – only available for a limited time.

We look forward to seeing you June 13-15, 2023 in Phoenix!

LEARN MORE

EMACS 2023

Register today for Chartwell’s EMACS: The Customer Experience Conference

EMACS will be held September 26-29 in Phoenix. We can’t wait to see everyone!

 

Learn More

Chartwell Members Benefit From

icon

Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

icon

Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

icon

Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

learn more about membership
icon

“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Infographic
Focusing on Vulnerable Customers

Understanding and identifying the needs of vulnerable customers has never…
  • Case Study
PNM Increases CSAT with Upgraded New-Service Application Process

After identifying the New Service Delivery (NSD) Application Process as…
  • Webinar
SMECO Empowers Members to Save Energy with Customized Recommendations

Attend this webinar to learn how SMECO engaged 17,000 members…
  • Infographic
Improving Outage Communications Satisfaction

Customer satisfaction with outage communications is primarily driven by how…

Upcoming Webinars

New Tool Allows ComEd Customers to Identify, Enroll in Assistance Programs

Attend this webinar to learn how ComEd has delivered many benefits with their online self-service tool, SAM.

Learn more
Learn more icon
Learn more icon

New on the Blog

  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
See ALl blog posts

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership