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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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  • Report
Utilities and COVID-19: Companies focus on serving customers, safely sustaining grid

The COVID-19 pandemic began to hit North America in February…
  • Case Study
Digital Experience – Piloting Apple Watch Apps

Since mobile became synonymous with customer experience, the Exelon family…
  • Report
2020 Outage Restoration Benchmarks

According to Chartwell research, field crew mobile technology will have…
  • Case Study
FortisBC solution allows call data to be monitored in real time

When FortisBC noticed an increase in its IVR call abandonment…

Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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Upcoming Events

06
Oct
EMACS - The Customer Experience Conference

Upcoming Webinars

Creating Customer-Centric Low-Income Programs

Date: Wednesday, August 19 Time: 2-3 PM ET Register Now Austin Energy offers a variety of assistance programs to help low-income customers, from financial support to conversation programs. The utility believes building a unique customer-centric service model for this segment is key, and speaker Ronnie Mendoza will show you how to develop and implement them […]

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Member Quote
– Director of Customer Care Operations

On Our Blog

  • By admin
Utilities recognized with Chartwell’s 2020 Best Practices Awards
Utilities recognized with Chartwell’s 2020 Best Practices Awards July 28, 2020 Duke Energy, PSEG Long Island, Con Edison, BGE and PECO have taken the...
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Chartwell’s 2020 Outage Restoration Benchmark report available now
Chartwell’s 2020 Outage Restoration Benchmark report available now  Rebecca Harris, Data Analyst –   Chartwell’s latest benchmark report is available now! This past February, Chartwell...
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How utilities are implementing robotic process automation (RPA)
How utilities are implementing robotic process automation (RPA) By Noah Solomon, Research Manager – Robotic process automation (RPA) has emerged in the utility industry...
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Chartwell’s latest outage communications benchmarks available for download
Chartwell’s latest outage communications benchmarks available for download Chartwell has been tracking trends in outage communications for well over a decade. We have been...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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