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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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EMACS: The Customer Experience Conference Returns October 26-28!

We are pleased to share that registration is now open for the 24th annual EMACS: The Customer Experience Conference. The conference will take place virtually October 26-28. We can’t wait to connect with you!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Report
2020 Communications Industry Benchmarks

According to Chartwell research, personalization and the expansion of digital…
  • Case Study
SRP Helps Customers Avoid Disconnections with Safety Net Program

The SRP Safety Net program allows any customer to designate…
  • Report
2020 Digital Experience Benchmarks: Channel Profiles

This report presents findings from Chartwell’s 2020 Digital Experience Industry…
  • Case Study
PNM’s Zero Emissions by 2040 campaign boosts awareness, support of objectives

In 2019, PNM made a commitment to become a zero-emissions…

Upcoming Webinars

EMACS WEBINAR SERIES: Optimizing Digital Customer Engagement and Meter-to-Cash Operations in a Post-Pandemic Environment

Date: Thursday, November 4 Time: 2 – 3 PM ET **As part of our EMACS series, this webinar is complimentary.** In a post-pandemic world, the utility industry has been forced to dramatically accelerate digital transformation. Customers expect faster resolution, access to a range of digital channels, personalized and relevant communications, and programs to help navigate the challenges […]

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New on the Blog

  • By admin
CEO of Tucson Electric Power to Share Her Journey at EMACS 2021
By Russ Henderson, Senior Research Manager – This year’s virtual EMACS, the Customer Experience Conference, will start off tomorrow with a keynote presentation from...
  • By admin
The Future Is Now for Digital Wallets
By Yara Alatshan Product Marketing Manager at KUBRA – At first, uptake of digital wallets was largely among a niche demographic who liked the...
  • By admin
Three Must-Have Interactive Content Solutions for Energy Utilities
Breanne George, Senior Creative Copywriter at Questline – To engage and educate customers, energy utilities benefit from having an interactive, dynamic experience. Energy topics...
  • By admin
User experience is key to leveraging mobile apps for outage communications          
By Russ Henderson, Senior Research Manager – As customer service becomes more mobile-driven across industries, utilities increasingly see mobile apps as vital to the customer experience, including...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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