Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

Energy, Marketing Executives to Deliver Keynote Addresses at EMACS 2015

ATLANTA – July 23, 2015 – Senior executives from leading energy, telecommunications and marketing companies top the list of industry experts featured at Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Manchester Grand Hyatt, … View full story

Chartwell announces new Marketing and Communications Research Council

Charter members include Consumers Energy, Salt River Project, and NIPSCO ATLANTA – June 23, 2015 – Chartwell today announced the debut of its Marketing and Communications Research Council. Chartwell industry research shows that utilities increasingly are focusing on ways to … View full story

Chartwell announces new best practices award category – Billing and Payment Programs

ATLANTA – March 25, 2015 – Chartwell is now accepting entries for its 2015 Best Practices Awards, which feature a new category this year: Excellence in Billing and Payment Programs. Chartwell’s Best Practices Awards, which will be presented at the … View full story

Chartwell Announces New Billing and Payment Research Council; Charter Members include Arizona Public Service, CenterPoint Energy, DTE Energy and Entergy

ATLANTA – Oct. 28, 2014 – Chartwell today announced the Billing and Payment Research Council. According to Chartwell research, billing has the highest impact on a customer’s experience with their utility. From saving money by going paperless, to meeting the … View full story

APS, PSEG Long Island, BGE, FPL and Southern Company recognized with Chartwell’s 2014 Best Practices Awards

ATLANTA – Oct. 27, 2014 – Arizona Public Service, PSEG Long Island, Baltimore Gas and Electric, Florida Power & Light and Southern Company have taken the top honors in Chartwell’s 11th annual Best Practices in Brand Marketing, Customer Service, Outage … View full story

  • Happening at Chartwell

    Chartwell's 2015 Best Practices Awards submissions are no longer being accepted as the deadline has passed. For more information, visit www.emacsconference.com/awards/
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  • Latest Reports

    June 1, 2015
    Customer Satisfaction:Leveraging Employee Innovation 2015

    May 5, 2015
    Billing and Payment: Survey Summary 2015

    May 1, 2015
    Demand Response Trends in a Rapidly-Changing Landscape

    April 22, 2015
    Social Media: Quarterly Social Media Report - Industry Update - 2015

    April 7, 2015
    Outage Communications: Top-Priority Outage Information For Residential Customer

    April 6, 2015
    Billing and Payment Conference: Chartwell Presentation

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