Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Pets take the prize in People’s Choice Awards

By Suzanne Haggerty, Research Manager — The votes are in at Chartwell’s EMACS – The Customer Experience Conference, and the winner of Chartwell’s People’s Choice Awards – Video is ComEd’s Hot Dog, Cool Cat. Seeing as how the Internet is … View full story

Connecting with mid-sized businesses requires diligence and endurance

By Allison Herdic, Industry Researcher – A wise individual once said, “Life is a marathon, not a sprint.” The same could be said for mid-sized business customer experience cultivation. Building relationships and trust requires time, and perhaps more importantly, effort. … View full story

Chartwell’s 20th EMACS Conference packed with customer focused best practices and innovations

By Ruchi Solanki, Research Analyst – It’s our favorite time of year here at Chartwell as we get closer to our annual EMACS – The Customer Experience Conference. This year we celebrate our 20th anniversary of customer experience insights at … View full story

Success in customer billing at SDG&E

By Noah Solomon, Senior Research Analyst – The complexity inherent in utility bills and the billing process can confuse and frustrate customers, sometimes driving people to do their own investigating into the makeup of their bills. This confusion is an … View full story

DTE recognized for “first of its kind” ASL interpretation program

By Rebecca Harris, Research Analyst – Michigan’s governor recognized DTE Energy last week for its push to decrease communication barriers with Michigan’s deaf community. Michigan is home to 100,000 people who use only American Sign Language (ASL). Working with the … View full story

  • Happening at Chartwell

    Chartwell currently has three surveys in the field.

    Contact us to learn more or how to participate.
    • Billing Survey
    • Payment Survey
    • Customer Experience Survey
    • Contact: Zahra Dhanani
      (404) 237-9099 ext. 264
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