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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

VOC: Discovering the precious artifacts of customer experience

By Rachael Harper, Research Manager – It wasn’t luck, well-honed excavation skills, or some new technology that allowed archaeologists to discover a treasure trove of ancient Maya relics, last year. It was word-of-mouth that led experts to the find, which … View full story

New year, new deadline: Time to work on those outage award entries

By Suzanne Haggerty, Senior Manager of Customer Engagement – So, without getting into any arguments over whether 2020 marks the new year of the next decade or the final year of the previous decade (please stop), welcome to the roaring … View full story

Boosting customer experience in the utility industry through customer journey mapping

The following is a guest post by John Hoggard, Global Utilities Principal at Quadient Customer Journey Mapping (CJM) provides a visual representation of a customer’s end to end journey with a utility’s products and services.  It is a powerful tool … View full story

Simplifying the start-service customer experience

By Rachael Harper, Research Manager – Customers increasingly expect self-service capabilities that are intuitive and allow them to successfully and conveniently complete transactions within their utilities. Utilizing self-service for start-service transactions benefits customers and power providers, allowing utilities to collect … View full story

Accessible and actionable: Utilities are leveraging real-time analytics to improve operations and customer experience

By Rachael Harper, Research Manager – Recently at Utility Analytics Week, I got to enjoy some warm Arizona weather even as I learned how utilities are leveraging analytics to gain a deeper understanding of customers and improve business operational efficiencies. A … View full story

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