Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
CX Maturity Assessments: Stop Scoring Yourself and Start Using Them to Drive Change
By Heather Siebken, Director, Councils & Marketing | 5-minute read Resources: Building a CX Maturity Assessment Playbook | Assessment Dimensions Infographic | Sample Assessment Questions...
- By Chartwell
Customer Communications After Remote Reconnect
By Heather Siebken, Director, Councils & Marketing | 1-minute read Remote connect and disconnect capabilities have delivered significant operational efficiencies for utilities, reducing truck...
- By Chartwell
Fleet Electrification Moves from Pilot to Platform: What Utilities Are Learning Now
By Karl Popham, Transportation Electrification Consultant | 3-minute read Fleet electrification is quickly shifting from isolated pilots to structured programs, but the maturity of...
- By Chartwell
Energy Assistance Programs: A Critical Tool for Preventing Disconnections
By Pat Ricks, Vulnerable Customer Consultant | 4-minute read A missed utility payment can quickly escalate into mounting arrears and the risk of disconnection. As affordability pressures persist...
Upcoming Webinars
Chartwell Conferences
Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.
EMACS CONFERENCE
At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.
POWERUP CONFERENCE
PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.
Preview Research
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
