Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Con Edison and Wonder Woman – Utilities in the World of Podcasts

Rebecca Harris, Research Associate – Con Edison is in its second year of producing its podcast, Plugged In. The podcast runs between 5 and 15 minutes and touches on a wide range of topics, focusing on innovative or politically relevant subjects. … View full story

Billing and Payment Conference takeaways – just make things easy

By Suzanne Haggerty, Research Manager – Customers want to pay their utility bills. Utility companies want customers to pay their bills. Both sides want the process to be efficient and inexpensive. It really shouldn’t be so complicated. As an industry, … View full story

Outage communications conference takeaways – accuracy is good, but conversations are better

By Russ Henderson, Senior Research Analyst – The customer communications transformation that the utility industry is undergoing isn’t slowing down at all, and outage communications is at the center of that transformation. That was clear from last week’s presentations at … View full story

Engaged contact center teams are imperative to creating an excellent customer experience

Ruchi Solanki, Research Analyst – The contact center is the first line of defense when it comes to customer interactions. As the “face and voice” of the company, it is imperative that the customer service representatives are engaging and educated … View full story

Red Bull sent a man into space, so what can utilities do?

By Zahra Dhanani, Research Associate – In 2010, Red Bull announced they would send Felix Baungartner to the edge of space for the highest-ever free-fall jump to Earth, an event called “Stratos”. And, as millions know, they did it. After two … View full story

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