Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Baltimore Gas & Electric “Wires Down” annual video challenge educates children on safety

Ruchi Solanki, Research Analyst – With hurricanes, wildfires and bomb cyclones making national news these past few months, safety communications have become an important conversation to discuss with both adults and children. Utilities have made it a priority to bring … View full story

Utilities invited to illuminate outage communications achievements in 2018

Allison Herdic, Industry Researcher – January brings fresh beginnings and the chance to pursue new and exciting opportunities. And, as New Years’ parties are often adorned with festive decorations, gold, silver and bronze are also on the horizon at Chartwell … View full story

Hydro-Québec increases self-service address changes by 62%

Rebecca Harris, Research Analyst – Moving start-service transactions from the contact center to the web can result in significant utility savings — an average of $4.28 per transaction, according to recent Chartwell findings. To decrease its own costs and strain … View full story

Airport shutdown should lead to great outage discussions

By Suzanne Haggerty, Research Manager – Atlanta may be the poster child for the saying “Go big or go home.” You have to admit, we’ve had quite a year. Our football team somehow squandered a 25-point lead to lose the … View full story

PG&E seeks to constantly analyze and improve its outage communications

By Russ Henderson, Research Manager – Even after a utility has improved outage communications along all channels, constant analysis and improvement are necessary. Pacific Gas & Electric’s successful efforts to constantly improve earned Chartwell’s 2017 Silver Best Practices Award in … View full story

  • Upcoming Webinars

  • Connect With Us

    Subscribe to Chartwell's blog

    Check us out on Twitter: @Chartwellinc

    And see what we're up to on Instagram: @chartwell_inc

    Follow Chartwell on LinkedIn: Chartwell, Inc
  • Happening Now

    Chartwell currently has one survey in the field. Contact us to learn more or how to participate.
    Customer Communications Survey
    Contact: Zahra Dhanani
    (404) 237-9099 ext. 264
  • Latest Reports

  • Featuring Recent Posts WordPress Widget development by YD