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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Preview Research

  • Report
Customer Experience Industry Benchmarks

This report presents findings on the industry’s approach to proving…
  • Report
eBill Enrollment Strategies

In this report, Chartwell explores numerous industry strategies that are…
  • Case Study
Implementing Single Sign-On Technology

Learn how Hydro Ottawa augmented its single sign-on technology, allowing…
  • Report
Mobile Apps – Trends and Opportunities in Outage Communications and Billing and Payment

This report provides benchmarks from consumer and industry surveys and…

Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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Upcoming Events

02
Jun
PowerUp: Chartwell's VIRTUAL Outage Conference
05
Oct
EMACS - The Customer Experience Conference

Upcoming Webinars

Connecting with Customers through Social Media During COVID-19

Date: May 27, 2020 Time: 2:00 PM ET Register Now The global pandemic has forced utilities’ social media managers to adapt traditional crisis communication strategies to a complex, dynamic situation requiring rapid response and resourcefulness. Knowing your customers and meeting their needs are essential to long-term success. During this panel discussion, industry leaders will share their social […]

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Member Quote
– Director of Customer Care Operations

On Our Blog

  • By admin
The utility industry shifts to more mobile-centric approach
By Russ Henderson, Senior Research Manager – As the world becomes more mobile-driven, utilities increasingly see mobile apps as vital to the customer experience....
  • By admin
Deadline extended for Best Practices Award submissions
By Suzanne Haggerty, Senior Manager of Customer Engagement — The submission deadline for Chartwell’s Best Practices Awards has been extended to Wednesday, June 10. When we designated this...
  • By admin
Outage communications and response complicated by COVID
By Chandler Dunklin, Client Relationship Manager – While much of the world has shut down in response to the COVID-19 pandemic, mother nature has not gotten the memo....
  • By admin
Confronting the billing and payment challenges raised by COVID-19
By Chandler Dunklin, Client Relationship Manager – Most utilities responded quickly to the rapid onset of the COVID-19 pandemic by halting disconnections due to nonpayment. That led to a drop in call volume of as much...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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