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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Register now for PowerUp: Chartwell's Outage Conference

PowerUp: Chartwell’s Outage Conference will be held June 7-9 in Atlanta. We look forward to seeing everyone face-to-face again at this year’s conference!

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EMACS, the Customer Experience Conference - Registration now open

We are pleased to share that registration is now open for the 25th annual EMACS: The Customer Experience Conference. The conference will take place in Orlando, Florida, October 17-20, 2022. We can’t wait to connect with you in person!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Increasing Self Service Payment Adoption through Strategic Channel Offerings

Date: Wednesday, June 22nd Time: 2 – 3 PM ET **As a…
  • Webinar
SRP Best Prepay Practices Lead to High CSAT

Date: Wednesday, May 25th Time: 2 – 3 PM ET **As a…
  • Infographic
Consumer Payment Preferences

According to Chartwell’s 2021 Residential Consumer Survey, almost two out…
  • Webinar
BGE Expands Efforts to Prepare Grid, Help Customers During EV Transition

Date: Wednesday, June 15th Time: 2 – 3 PM ET **As a member…

Upcoming Webinars

BGE Expands Efforts to Prepare Grid, Help Customers During EV Transition

Date: Wednesday, June 15th Time: 2 – 3 PM ET **As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow […]

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New on the Blog

  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
  • By admin
Five Reasons Your Customer Communications Aren’t Working 
By Layna Shuppert, Marketing Communications Manager with Message Broadcast – The murmurings begin on social media… neighbors checking with neighbors to see if their...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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