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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

News From Chartwell

SCE, Avista, TXU and Hydro One recognized with Chartwell’s 2015 Best Practices Awards

ATLANTA – August 19, 2015 – Southern California Edison, Avista Utilities, TXU Energy and Hydro One have taken the top honors in Chartwell’s 11th annual Best Practices Awards. Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with … View full story

Utilities, Chartwell partner to identify best Billing and Payment strategies

Denver meeting next month will focus on trends, future opportunities ATLANTA – August 18, 2015 – Driving customers to paperless billing remains a top priority for many utilities and is just one of the many challenges leading utilities will discuss … View full story

Chartwell utility members tackle tough Marketing and Communications challenges

Denver meeting next month will focus on trends, future opportunities ATLANTA – August 13, 2015 – Providing customers with clear answers during rate increases is just one of the many challenges leading utilities will discuss next month when Chartwell’s Marketing … View full story

Energy, Marketing Executives to Deliver Keynote Addresses at EMACS 2015

ATLANTA – July 23, 2015 – Senior executives from leading energy, telecommunications and marketing companies top the list of industry experts featured at Chartwell’s EMACS – The Customer Experience Conference. The event will be held at the Manchester Grand Hyatt, … View full story

Chartwell announces new Marketing and Communications Research Council

Charter members include Consumers Energy, Salt River Project, and NIPSCO ATLANTA – June 23, 2015 – Chartwell today announced the debut of its Marketing and Communications Research Council. Chartwell industry research shows that utilities increasingly are focusing on ways to … View full story

  • Happening at Chartwell

    Chartwell's 2015 Best Practices Awards submissions are no longer being accepted as the deadline has passed. For more information, visit www.emacsconference.com/awards/
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  • Latest Reports

    June 1, 2015
    Customer Satisfaction:Leveraging Employee Innovation 2015

    May 5, 2015
    Billing and Payment: Survey Summary 2015

    May 1, 2015
    Demand Response Trends in a Rapidly-Changing Landscape

    April 22, 2015
    Social Media: Quarterly Social Media Report - Industry Update - 2015

    April 7, 2015
    Outage Communications: Top-Priority Outage Information For Residential Customer

    April 6, 2015
    Billing and Payment Conference: Chartwell Presentation

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