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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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Preview Research

  • Case Study
AEP prioritizes pandemic care for small business customers

Small businesses have been hit especially hard by the economic…
  • Report
2020 Business Customer Care Benchmarks

Nearly two-thirds of utilities have a business customer contact center, and…
  • Case Study
Text notifications, enhanced dashboard bolster Con Edison’s outage engagement

In 2018, Con Edison launched an internal improvement movement focused…
  • Case Study
Increasing eBill participation with auto-enrollment

Driven by two goals – cost savings and customer convenience…

Upcoming Events

Upcoming Webinars

Pre-Pay Energy: Reliable Payments in Uncertain Times

Date: Tuesday, October 27 Time: 2 – 3 PM ET **As part of our innovation series, this webinar is complimentary.** Register Now The COVID-19 pandemic has created high unemployment and economic uncertainty across North America, leaving utilities looking for ways to help. Pre-pay programs provide sustainable support for customers affected in challenging times and beyond. […]

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Member Quote
– Director of Customer Care Operations

On Our Blog

  • By admin
Prepare for a spooky experience during this year’s DataSource results and roundtables coming up Oct. 27-29
By I.S. Dunklin, Director of Research and Analytics – The 2020 DataSource Virtual Results and Roundtables will be haunting your house and screen in...
  • By admin
Updater solves the inefficiencies (and headaches) of moving, with technology
Dennis Donovan, VP of Utility & Warranty at Updater, recently spoke with Chartwell about relocation technology, challenges movers face, and what the mover experience...
  • By admin
The Sweatpants Effect
By Alex Panchula, Director of Product Management, Data Science at Oracle Utilities – Like many Americans, I’m working from home alongside my working spouse, kids and...
  • By admin
How Pre-Pay Energy Helps Millennials Pay Bills in an Uncertain Economy
By Shaun Jackson, Senior Vice President, Marketing, KUBRA – The COVID-19 pandemic has created economic uncertainty for many customers today, leaving utilities looking for...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership