Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
From Arrears to Action: Four Pillars for Next-Gen Utility Credit & Collections
Utility arrears remain elevated, even among customers with historically strong payment behavior, forcing leaders to rethink credit and collections as a strategic, customer-centric capability....
- By Chartwell
Chartwell’s 2026 Best Practices Awards Recognize Innovative Strategies and Solutions
Alabama Power, CenterPoint Energy, and Omaha Public Power District have earned top honors in Chartwell’s 2026 Outage Best Practices Awards. The 2026 Outage Awards...
- By Chartwell
How PSE&G’s “1 Click” Email Helped Vulnerable Customers Access LIHEAP Faster
Utilities often have assistance dollars available, but the customers who need them most may be unaware of this. Even though utilities have increased communications...
- By Chartwell
Machine Learning for ETR: What Utilities Learned on the Auto ETR Journey
By Stacey Bailey, Vice President Estimated Time of Restoration (ETR) has long been one of the most challenging—and most visible—promises utilities make to customers...
Upcoming Webinars
Chartwell Conferences
Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.
EMACS CONFERENCE
At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.
POWERUP CONFERENCE
PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.
Preview Research
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
