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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Save with EMACS 2022 Early Bird Pricing – Limited time only

It’s just around the corner and booking up fast! The 25th annual EMACS: The Customer Experience Conference will be live October 17-20, 2022 at the Renaissance Orlando at SeaWorld®. We can’t wait to see you there and connect with you in person!

 

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Save the Date: PowerUp 2023

PowerUp: Chartwell’s Outage Conference will be held June 13-15, 2023 live in Phoenix. We look forward to seeing you there! Stay tuned for details.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Hawaiian Electric Shares AMI Benefits with Detailed Customer Communications

Attend this webinar to learn how Hawaiian Electric is increasing…
  • Webinar
Building Efficiencies Through Robotics Process Automation

Attend this webinar to learn how SCE continues to cultivate…
  • Webinar
EMACS WEBINAR SERIES: Maximizing the Value of Online Research Communities for Utilities

Does your utility’s online community need an energy boost? Bellomy…
  • Case Study
Central Hudson Gas & Electric Deploys Municipal Portal to Streamline Communications, Optimize Restoration

In the spring of 2020, Central Hudson Gas & Electric…

Upcoming Webinars

Low-Income Panel Discussion Featuring Austin Energy, SMUD and Entergy

This webinar features a panel discussion with utilities who are currently trailblazing low-income initiatives: Austin Energy, SMUD, and Entergy who recently announced $10 million for bill payment assistance. Attend this webinar to learn how utilities’ low-income programs are helping customers deal with mounting utility debt and how you can develop and implement similar programs within your utility.

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New on the Blog

  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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