Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
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Chartwell’s 23rd Annual EMACS – The Customer Experience Conference is going virtual this October!
We are pleased to share the full 2020 agenda is now live. And, for the first time ever, we are offering a new way for everyone at your utility to attend EMACS for one low price with our Enterprise-Wide Pass. Click the “learn more” button below to explore these exciting updates and more.
Date: Wednesday, October 14 Time: 2 – 3 PM ET Register Now This webinar will provide an overview of Duquesne Light Company’s journey from deciding to pursue an automation solution through realizing benefits. DLC’s cross-functional team will present their grass-roots effort which was successful in scaling to a solution which serves the entire company. The […]Learn more
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.