The following is a guest post by Matt Swain, Managing Director and Practice Lead for Broadridge Communications Consulting With consumers often pressed for time, utility companies are seeking ways to improve their business processes and make customer engagement easier – … View full story

Suzanne Haggerty, Research Manager – When you think of the robotic revolution, do you picture Rosey, the robotic maid from The Jetsons, or are your thoughts closer to the unrelenting cyborg soldiers (and sometimes assassins) from the Terminator franchise? Alas, … View full story

By Russ Henderson, Research Manager – Power outages are different. Of all the interactions that utilities have with customers, arguably none are more affected by changes in grid technology and shifting customer expectations than communicating with customers when their electricity … View full story

By Ruchi Solanki, Research Analyst – The United States Census Bureau reported in 2013 that about 21% of people age five or older speak a language other than English at home in the United States. The importance of reaching customers … View full story

Suzanne Haggerty, Research Manager – KCP&L launched an EV charging station program in 2015 with the goal of installing more than 1,000 EV charging stations throughout its service territory. In 2016, the company launched a campaign to deepen its relationship … View full story