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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Register today for EMACS 2022: Live in Orlando

We are pleased to share that registration is open for the 25th annual EMACS: The Customer Experience Conference. The conference will take place in Orlando, Florida, October 17-20, 2022. We can’t wait to connect with you in person!

 

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PowerUp

PowerUp: Chartwell’s Outage Conference was held June 7-9, 2022 in Atlanta. It was Chartwell’s triumphant return to live events, and we look forward to seeing everyone again at next year’s conference! Stay tuned for announcements about PowerUp 2023.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Case Study
Duke Energy’s Street Light Repair Reporting Tool Nets High CSAT

In 2021, Duke Energy introduced an innovative tool that empowered…
  • Infographic
Utility Residential EV Programs

As the EV market continues to expand, many utilities are…
  • Case Study
SCE Leverages Rotating Outage Notifications to Advance Critical Customer Communications

In 2020, in the midst of the COVID-19 pandemic, residents…
  • Webinar
Industry Benchmarks and Best Practices: Chartwell’s Q2 2022 Review

Please join us for Chartwell’s quarterly round-up of recent research…

Upcoming Webinars

Hydro Ottawa Project Allows Customers to Stay Connected During Maintenance Outages

As homes began doubling as daycares, schools and offices during the COVID-19 pandemic, uninterrupted access to electricity became more vital than ever. Recognizing this need, Hydro Ottawa launched the Battery Loan Program, which provides residential customers impacted by planned power outages due to cable replacement projects the opportunity to temporarily secure a portable battery pack to power simple electronic devices. Additionally, the utility transitioned its Planned Work Open Houses to a virtual format to continue the planned work conversation with customers. Hydro Ottawa took home Chartwell’s 2022 Bronze Outage Restoration Award for the project.

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New on the Blog

  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
  • By admin
Five Reasons Your Customer Communications Aren’t Working 
By Layna Shuppert, Marketing Communications Manager with Message Broadcast – The murmurings begin on social media… neighbors checking with neighbors to see if their...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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