Chartwell is the trusted utility industry research and advisory organization helping North American electric, gas, and water utilities improve customer experience, affordability, resilience, and operational performance through benchmarking, peer networks, and actionable insights.
An extensive library of utility research, peer benchmark reports, case studies, and actionable resources that help leaders understand industry trends, evaluate performance, and apply proven strategies. From playbooks to toolkits and implementation guides, Chartwell delivers the knowledge needed to make informed decisions and drive improvement. Explore decades of research developed in collaboration with industry leaders across North America.
A year-round network of utility professionals through Chartwell’s leadership councils, working groups, roundtables, and peer exchange opportunities. Designed for leaders who want to learn from others facing similar challenges, these communities provide a forum for benchmarking, collaborative problem-solving, and sharing proven practices that help utilities strengthen capabilities and improve outcomes.
Dedicated events to engage with utility leaders, industry experts, and innovators through Chartwell’s conferences, webinars, and executive forums. Explore emerging trends, hear real-world utility experiences, and gain actionable insights and strategies that help professionals strengthen capabilities, address industry challenges, and advance their organizations.
Access to Chartwell’s team of utility industry experts with over 500 years of combined experience helping utilities address complex challenges, develop strategies, and improve performance. Our advisors bring deep expertise across customer experience, insights, business strategy, communications, marketing, operations, affordability, transportation electrification, and more.
