Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!
Registration is now open for PowerUp: Chartwell’s Outage Conference
Save $100 with Early Bird registration – only available for a limited time.
We look forward to seeing you June 13-15, 2023 in Phoenix!
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Understanding and identifying the needs of vulnerable customers has never…
After identifying the New Service Delivery (NSD) Application Process as…
Attend this webinar to learn how SMECO engaged 17,000 members…
Attend this webinar to learn how ComEd has delivered many benefits with their online self-service tool, SAM.Learn more
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.