Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
Small businesses have been hit especially hard by the economic…
Nearly two-thirds of utilities have a business customer contact center, and…
In 2018, Con Edison launched an internal improvement movement focused…
Date: Tuesday, October 27 Time: 2 – 3 PM ET **As part of our innovation series, this webinar is complimentary.** Register Now The COVID-19 pandemic has created high unemployment and economic uncertainty across North America, leaving utilities looking for ways to help. Pre-pay programs provide sustainable support for customers affected in challenging times and beyond. […]Learn more
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.