Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
It’s just around the corner and booking up fast! The 25th annual EMACS: The Customer Experience Conference will be live October 17-20, 2022 at the Renaissance Orlando at SeaWorld®. We can’t wait to see you there and connect with you in person!
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
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This webinar features a panel discussion with utilities who are currently trailblazing low-income initiatives: Austin Energy, SMUD, and Entergy who recently announced $10 million for bill payment assistance. Attend this webinar to learn how utilities’ low-income programs are helping customers deal with mounting utility debt and how you can develop and implement similar programs within your utility.Learn more
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
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