Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.
By Sarah Welty, Research Analyst – The alternate title of this post could be “I wanted to write about Pokémon Go, but couldn’t find a way to make it relevant customer communication.” As the Rolling Stones taught us, you can’t always … View full story
By Allison Herdic, Industry Researcher – How many times have we been to a meeting or social gathering to be handed a name tag that begins with “Hi, my name is ____?” Although this obligatory accessory is extremely helpful upon … View full story
By Russ Henderson, Senior Industry Analyst No one in the utility industry knows more about outage communications than Chartwell. Our 10th annual Outage Communications Conference – which will take place Nov. 3-4 in Phoenix – is already shaping up to … View full story
By Ruchika Solanki, Research Associate Getting kids to understand electrical safety and how to prepare for emergencies is not always easy but with a little help from magic and the Sesame Street gang, it’s not going to be quite as hard. … View full story
By Ben Murdock, Senior Research Analyst – Adding a personal touch is generally recognized as a good thing when it comes to customer service, but what constitutes a “personal touch” doesn’t frequently impress me. A doctor might have water available to … View full story
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