Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
Respondents to Chartwell’s 2020 Payment Industry Survey ranked expanding ePay…
The utility industry continues to pursue the elimination and/or reduction…
The TVA launched a virtual home energy audit application on…
Date: Wednesday, December 9 Time: 2 – 3 PM ET Register Now When Maryland shut down in response to the COVID-19 pandemic, SMECO was presented with a unique opportunity to engage with its members in a new, meaningful way. After identifying key audience insights, SMECO worked closely with ICF to develop the Kits for Kids […]Learn more
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.