Rebecca Harris, Research Analyst – Donna Collins, Strategic Support Analyst at Georgia Power Company, recently spoke with Chartwell about emerging technology, focusing on how utilities can bridge silos to improve the customer experience. She highlighted the importance of artificial intelligence … View full story

By Allison Herdic, Industry Researcher – For several years running, industry thought leaders from across North America have convened at Chartwell’s Outage Communications Conference to listen to forward-thinking presentations, engage in thoughtful conversations and create new relationships with industry peers … View full story

By Suzanne Haggerty, Industry Consultant — Video: Whether you like it, love it, dislike it, hate it or tolerate it with a keen sense of skepticism, it’s apparently here to stay — mostly thanks to the proliferation of smartphones. According to … View full story

By Zahra Dhanani, Industry Analyst – Prepay programs provide customers with more options and help utilities reduce uncollectible debt and labor costs. Options. Today, customers expect lots of them, and they expect them right now. Many companies feel that the … View full story

By Russ Henderson, Senior Research Manager – What will the utility business look like once they can send swarms of AI-piloted drones to assess damage and use chatbots to staff customer communication channels? Outage communications is uniquely positioned within the … View full story