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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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EMACS: The Customer Experience Conference Returns October 25-28!

We are pleased to share that registration is now open for the 24th annual EMACS: The Customer Experience Conference. The conference will take place October 25-28 at The Sheraton at Wild Horse Pass in Phoenix, Arizona. We can’t wait to connect with you!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Report
2020 Communications Industry Benchmarks

According to Chartwell research, personalization and the expansion of digital…
  • Case Study
SRP Helps Customers Avoid Disconnections with Safety Net Program

The SRP Safety Net program allows any customer to designate…
  • Report
2020 Digital Experience Benchmarks: Channel Profiles

This report presents findings from Chartwell’s 2020 Digital Experience Industry…
  • Case Study
PNM’s Zero Emissions by 2040 campaign boosts awareness, support of objectives

In 2019, PNM made a commitment to become a zero-emissions…

Upcoming Webinars

Utility Assistance Programs: The Gift of Energy

Date: Wednesday, August 11 Time: 2 – 3 PM ET **As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up […]

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New on the Blog

  • By admin
Lasting Impacts of COVID-19 on Utility Customer Care
Part 1: Digital Transformation Whiplash Stacey Bailey, Vice President – Chartwell’s Scott Johnson recently sat down (via webinar) with customer experience leaders Stacy Kregg...
  • By admin
Outage Communications Benchmarks Available on Chartwell’s Insight Center
Rebecca Harris, Data Analyst – Chartwell’s latest report, 2021 Outage Communications Benchmarks, is now available on the Insight Center. The report shares findings from...
  • By admin
Master the Task of Arrears Management (and more!)
With arrears at or near record highs for most utilities, customer bases that are often less communicative than usual and high numbers of disconnections...
  • By admin
Forged in Crisis: Utilities Display Strengths Built in Adversity at Chartwell’s Outage Conference
By Steve Waters, Senior Consultant – Nietzsche teaches “that which does not kill us makes us stronger.” Utilities across North America flexed their uber...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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