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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Register Now for EMACS 2022

It’s just around the corner, but you still have time to register! The 25th annual EMACS: The Customer Experience Conference will be live October 17-20, 2022 at the Renaissance Orlando at SeaWorld®. We can’t wait to see you there and connect with you in person!

 

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Save the Date: PowerUp 2023

PowerUp: Chartwell’s Outage Conference will be held June 13-15, 2023 live in Phoenix. We look forward to seeing you there! Stay tuned for details.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
EMACS WEBINAR SERIES: How to Enhance Storm Response & Restoration with Municipal Leadership Engagement

In this Webinar exploring Chartwell’s 2022  Outage Restoration Gold Award winner,…
  • Case Study
SMECO’s MET Challenge Campaign Elevates Program Enhancement

SMECO introduced its My Energy Target marketing campaign in June…
  • Case Study
Entergy Mobile App Delivers Self-Service Features and Customer Satisfaction

In November 2020, Entergy launched its new mobile app to…
  • Webinar
FortisBC Adapts its Educational Program to Address Concerns

Learn more about the how FortisBC is taking action by…

Upcoming Webinars

Enbridge Gas Reduces Digging-Related Damages with Targeted Campaign

Attend this webinar to learn how Enbridge Gas achieved a year-over-year reduction in digging-related damages of 15% despite a spike in home renovation projects.

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New on the Blog

  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
  • By admin
The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
See ALl blog posts

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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Thanks for your interest!

TRANZACT: POST-OUTAGE CUSTOMER SATISFACTION BENCHMARK SURVEY

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