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Connecting the Utility Industry to Solutions for 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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PowerUp 2023

Register now for PowerUp: Chartwell’s Outage Conference.

Save $100 with Early Bird registration – only available through April 21.

We look forward to seeing you June 13-15, 2023 in Phoenix!

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EMACS 2023

Registration is open for Chartwell’s EMACS: The Customer Experience Conference.

Secure your seat before September 6 and save $100 with Early Bird registration.

EMACS will be held September 26-29 in Phoenix. We can’t wait to see everyone!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS: The Customer Experience Conference and PowerUp: Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Building in Resiliency and Redundancy with Your Customer Contact Systems

Planning for system disruptions, cyber security events, and back-up plans…
  • Case Study
Consumers Energy Leverages Automation for More Efficient Billing Processes

Consumers Energy’s Customer Billing team launched a series of automated…
  • Webinar
Avista Improves Customer Satisfaction and Operational Efficiency with Internal Communication Portal

Avista Corporation has created an Internal Communication Portal to improve…
  • Webinar
Using Broadcast Messaging for Outages and Much More – Getting More out of Ad Hoc Communications

Attend this webinar to learn how Georgia Power has used…

Upcoming Webinars

SRP Leverages Technology, Teamwork to Aid Low-Income Customers

In September 2021, the Arizona Department of Economic Security reached out to utilities for help in streamlining financial assistance for eligible customers using Emergency Rental Assistance funds.

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New on the Blog

  • By admin
The Vulnerable Customer Leadership Council
Chartwell recently launched the Vulnerable Customer Leadership Council, a new peer-to-peer collaboration group created to address an area of urgency and importance to the...
  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
  • By admin
Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership