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Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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EMACS: The Customer Experience Conference Returns October 25-28!

We are pleased to share that registration is now open for the 24th annual EMACS: The Customer Experience Conference. The conference will take place October 25-28 at The Sheraton at Wild Horse Pass in Phoenix, Arizona. We can’t wait to connect with you!

 

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

Upcoming Webinars

Utility Assistance Programs: The Gift of Energy

Date: Wednesday, August 11 Time: 2 – 3 PM ET **As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up […]

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Lasting Impacts of COVID-19 on Utility Customer Care
Part 1: Digital Transformation Whiplash Stacey Bailey, Vice President – Chartwell’s Scott Johnson recently sat down (via webinar) with customer experience leaders Stacy Kregg...
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Outage Communications Benchmarks Available on Chartwell’s Insight Center
Rebecca Harris, Data Analyst – Chartwell’s latest report, 2021 Outage Communications Benchmarks, is now available on the Insight Center. The report shares findings from...
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Master the Task of Arrears Management (and more!)
With arrears at or near record highs for most utilities, customer bases that are often less communicative than usual and high numbers of disconnections...
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Forged in Crisis: Utilities Display Strengths Built in Adversity at Chartwell’s Outage Conference
By Steve Waters, Senior Consultant – Nietzsche teaches “that which does not kill us makes us stronger.” Utilities across North America flexed their uber...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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