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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Utilities are uniquely positioned for community engagement

By Zahra Dhanani, Research Analyst – At a time when public sentiment on just about anything – a political issue, a company, a brand – seems  more likely than ever to turn on a dime, community engagement is arguably more … View full story

Alabama Power brings artificial intelligence to its call center

By Chandler Dunklin, Research Analyst – In its quest to better listen and respond to the voice of the customer, Alabama Power recently partnered with the cloud-based intelligence-gathering solution, Tethr, to monitor customer care trends during phone-based interactions. The platform … View full story

For epic-sized Hurricane Irma restoration, utilities give customers a wider view

By Russ Henderson, Research Manager – After it made landfall on Sept. 8, it appears that Hurricane Irma caused twice as many power outages as Hurricane Katrina in 2005, and nearly as many as Hurricane Sandy in 2012. As of … View full story

Social media an effective communications resource for outages

Ruchi Solanki, Research Analyst – As Irma, now downgraded to a tropical storm, brings rain and high winds across the southeast today, many are turning to social media to stay informed. In the past, customers relied upon conventional news sources … View full story

Start with existing communication to enhance the customer experience

The following is a guest post by Adam Berke, senior director at Broadridge Financial Solutions. Utilities are in a unique position of supporting the entire customer experience lifecycle and this impacts every aspect of their business: from the field to … View full story

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    Register today for EMACS- The Customer Experience Conference on October 10-13 in Phoenix, AZ.

  • Happening at Chartwell

    Chartwell currently has three surveys in the field.

    Contact us to learn more or how to participate.
    • Billing Survey
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    • Contact: Zahra Dhanani
      (404) 237-9099 ext. 264
      zdhanani@chartwellinc.com
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