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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

The Force is strong with utilities in 2017, but they should not underestimate the power of the mobile app

Noah Solomon, Senior Research Analyst – Utilities across the U.S. can say they are one with the Force and the Force is with them. The new J.D. Power 2017 Electric Utility Business Customer Satisfaction Study indicates utilities have set new … View full story

Websites remain a valuable space for utility communications

By Allison Herdic, Industry Researcher – As utilities have steadily increased the number of services and features offered through their websites in recent years, numerous opportunities have arisen to connect with customers and provide relevant service information. Through a robust … View full story

Chartwell’s outage communications awards moving to June conference

By Suzanne Haggerty, Research Manager – Chartwell’s Outage Communications Conference has been getting bigger and better with every passing year. Next year, we’re upping our game even more by bringing the Best Practices Awards in Outage Communications back to the … View full story

Enhancing outage restoration with advanced weather prediction capabilities – Chartwell webinar with The Weather Company

By Russ Henderson, Research Manager – Over the past decade, the utility industry has begun a dramatic transformation of the industry’s outage communications capabilities to make them more transparent, participatory, real-time and accurate. These changes are taking place largely in … View full story

Utilities are embracing digital channels, and there are more opportunities ahead

By Noah Solomon, Senior Research Analyst – Often, utility companies are seen as slow, resistant to change and old-fashioned, choosing to rely upon more traditional methods of customer engagement, including phone and traditional mail. Utilities, however, have made great gains … View full story

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