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Connecting the Utility Industry to Solutions for 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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PowerUp 2023

Register now for PowerUp: Chartwell’s Outage Conference.

We look forward to seeing you June 13-15, 2023 at the Sheraton Grand at Wild Horse Pass in Phoenix!

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EMACS 2023

Registration is open for Chartwell’s EMACS: The Customer Experience Conference.

Secure your seat before September 6 and save $100 with Early Bird registration.

EMACS will be held September 26-29 in Phoenix. We can’t wait to see everyone!

 

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Best Practices Awards

Enter today! The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

Entries will be accepted through May 26, 2023.

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS: The Customer Experience Conference and PowerUp: Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Avista Improves Customer Satisfaction and Operational Efficiency with Internal Communication Portal

Avista Corporation has created an Internal Communication Portal to improve…
  • Datasheet
2022 Outage Communications Industry Survey Datasheet

The results of Chartwell’s 2022 Outage Communications Industry Benchmark Survey…
  • Datasheet
2022 Outage Restoration Industry Survey Datasheet

The results of Chartwell’s 2022 Outage Restoration Industry Survey include…
  • Webinar
Five Trends Transforming Outage Communications and Building Resilience

Outages are your chance to win the customer when they…

Upcoming Webinars

Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research in the areas of outage, billing and payment, and customer experience.

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New on the Blog

  • By admin
Utilities Recognized with Chartwell’s 2023 Outage Best Practices Awards
March 23, 2023 Duke Energy and Commonwealth Edison have taken the top honors in Chartwell’s Outage Best Practices Awards for 2023. The awards recognize...
  • By admin
The Vulnerable Customer Leadership Council
Chartwell recently launched the Vulnerable Customer Leadership Council, a new peer-to-peer collaboration group created to address an area of urgency and importance to the...
  • By admin
Utilities recognized with Chartwell’s 2022 Best Practices Awards
ComEd, Con Edison, Hydro One, PECO and SMECO have taken the top honors in Chartwell’s 19th annual Best Practices Awards. The awards recognize excellence...
  • By admin
BGE, Central Hudson Gas take home top honors in Chartwell’s 2022 outage awards
By Suzanne Haggerty, Director of Customer Engagement and Insights – Chartwell is excited to announce the winners of our 2022 Best Practices Awards in...
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Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services