Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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2022 Outage Awards are Open for Submissions Now!

Chartwell’s 2022 Best Practices Awards in Outage Communications and Outage Restoration are now open for submissions. The entry deadline is Wednesday, February 9, 2022.

Register now for EMACS, the Customer Experience Conference!

We are pleased to share that registration is now open for the 25th annual EMACS: The Customer Experience Conference. The conference will take place in Orlando, Florida, October 17-20, 2022. We can’t wait to connect with you in person!


Chartwell Members Benefit From


Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.


Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.


Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

Upcoming Webinars

Entergy’s Modernized Mobile App Improves CSAT/NPS

Date: Wednesday, February 2nd Time: 2 – 3 PM ET **As a member of Chartwell’s Insight Center, you have exclusive access to industry-leading content including benchmark reports, analysis reports, best practices case studies, proprietary survey data, frequent SME webinars and more. To register, log in using your Chartwell credentials then click the “register now” button up and follow […]

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New on the Blog

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Text Analytics: CX Secret Sauce
By Lori Walker, Director of Strategy at Bellomy Research – Good customer experience is built on empathy. Creating strong connections with customers requires taking...
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The Benefits of Open-Source Content Management Systems
By Laura Gousha, VP of Engagement at Mindgrub, an award-winning agency and consultancy on a mission to create technology that people love to use...
  • By admin
Five Reasons Your Customer Communications Aren’t Working 
By Layna Shuppert, Marketing Communications Manager with Message Broadcast – The murmurings begin on social media… neighbors checking with neighbors to see if their...
  • By admin
Making It Easy to Go Paperless
By Gary Stringham, Founder & CEO of Cubby Paperless – Although the majority of our lives have gone digital, the vast majority of customers...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership