Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Recent breakthroughs in grid-connected battery storage

Rebecca Harris, Research Analyst — Utility-scale battery storage is quickly becoming reality in the U.S. Low prices, state policies and increased use of renewables are driving adoption of pilot and fully-functioning battery storage programs across the country. California is the … View full story

Is your customer satisfaction survey dissatisfying customers?

By Zahra Dhanani, Research Associate – You’re standing at the checkout counter and the cashier hands you an extremely long receipt. Your first thought is immediate annoyance at the wastage of paper, but the bottom of that receipt reads something incredibly … View full story

Connecting with customers via greeting cards

By Suzanne Haggerty, Research Manager – Remember when it was cool to get mail? When you were maybe 8 years old and just thought it was beyond exciting to find an envelope in the mailbox addressed to you, of all … View full story

Social customer care: a service evolution

By Allison Herdic, Industry Researcher – When the lights go out or a bill question arises, customer no longer turn solely to the utility’s call center or even the company’s website. Increasingly, customers are utilizing social channels such as Twitter and … View full story

Con Edison and Wonder Woman – Utilities in the World of Podcasts

Rebecca Harris, Research Associate – Con Edison is in its second year of producing its podcast, Plugged In. The podcast runs between 5 and 15 minutes and touches on a wide range of topics, focusing on innovative or politically relevant subjects. … View full story

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