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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

Utilities serving up content for Thanksgiving

By Chandler Dunklin, Research Analyst – Utilities are already taking the opportunity this week to indulge, and not just in the traditional poultry-and-carbohydrate binge. They’re using the Thanksgiving holiday as a chance to connect with customers on social media with … View full story

Millennials most vulnerable to scams

Rebecca Harris, Research Analyst – Across the U.S. and Canada yesterday, utilities celebrated the second annual Utility Scam Awareness Day. Utility residential scam information is normally broadcast to a larger audience or targeted at elderly people, but a new survey … View full story

Chartwell’s first Communication Industry Survey now live

By Rebecca Harris, Research Analyst – Take Chartwell’s first-ever Communication Industry Benchmark Survey to learn more about how utilities are approaching internal and customer communications. Customer expectations are rising for how utilities communicate with them. Regarding outages alone, utility response … View full story

Clark Public Utilities supports customers with Operation Warm Heart during the winter months

By Ruchi Solanki, Research Analyst – As colder weather draws near, utilities are partnering with other companies to provide financial assistance to families who struggle to pay their bills. And while spreading the love for utilities is not new, with … View full story

Portland General Electric revamps its market research strategy

By Rebecca Harris, Research Analyst – Portland General Electric’s Market Research Team transformed in early 2017 to improve relationships with other PGE departments, ultimately leading to better research to improve the customer experience. PGE’s Market Research Team trained other departments … View full story

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