Connecting the Utility Industry to Solutions for Over 30 Years
Chartwell is the trusted utility industry research and advisory organization helping North American electric, gas, and water utilities improve customer experience, affordability, resilience, and operational performance through benchmarking, peer networks, and actionable insights.
Chartwell's POWERING FORWARD Blog
- By Chartwell
Emergency Readiness at the Scale of the World’s Busiest Airport
Coordinating an emergency response is difficult within a single organization. At Hartsfield-Jackson Atlanta International Airport, readiness depends on coordinating organizations responsible for aviation, public...
- By Chartwell
New Chartwell Report: Storm Ready Is Not All-Hazards Ready
By Russ Henderson, Director of Research Every utility employee knows their storm role. But according to a new report from Chartwell, Training and Exercises...
- By Chartwell
PowerUp 2026: Utilities’ All-Hazards Event of the Year
Hurricane Helene. Hurricane Milton. A once-in-500-year ice storm. In the last two years alone, utilities across the country have faced some of the most...
- By Chartwell
Chartwell Inc. Launches Arrears Management Leadership Council
North American Utility Leaders to Collaborate on Affordability and Financial Resilience We are pleased to announce the launch of the Arrears Management Leadership Council,...
How Chartwell Helps Utilities Succeed
Utility Research & Resources
An extensive library of utility research, peer benchmark reports, case studies, and actionable resources that help leaders understand industry trends, evaluate performance, and apply proven strategies. From playbooks to toolkits and implementation guides, Chartwell delivers the knowledge needed to make informed decisions and drive improvement. Explore decades of research developed in collaboration with industry leaders across North America.
Peer Collaboration & Learning
A year-round network of utility professionals through Chartwell’s leadership councils, working groups, roundtables, and peer exchange opportunities. Designed for leaders who want to learn from others facing similar challenges, these communities provide a forum for benchmarking, collaborative problem-solving, and sharing proven practices that help utilities strengthen capabilities and improve outcomes.
Conferences, Webinars & Executive Forums
Dedicated events to engage with utility leaders, industry experts, and innovators through Chartwell’s conferences, webinars, and executive forums. Explore emerging trends, hear real-world utility experiences, and gain actionable insights and strategies that help professionals strengthen capabilities, address industry challenges, and advance their organizations.
Advisory Services & Industry Expertise
Access to Chartwell’s team of utility industry experts with over 500 years of combined experience helping utilities address complex challenges, develop strategies, and improve performance. Our advisors bring deep expertise across customer experience, insights, business strategy, communications, marketing, operations, affordability, transportation electrification, and more.
