Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Emergency Management Is No Longer a Department but an Enterprise Capability
For years, utility emergency management has been defined by plans, procedures, and response teams. Those elements remain essential, but they are no longer enough....
- By Chartwell
Workforce Continuity Is the Next Frontier in Utility Resilience
For years, utility resilience has focused on infrastructure, technology, emergency response, and cybersecurity. But as utilities face accelerating retirements, workforce shortages, and increasing operational...
- By Chartwell
Public-Private Partnerships and Resource Strategy: Two Conversations Every Utility Should Be Having at PowerUp
Every major storm, wildfire, cyber incident, or other large-scale emergency reinforces the same reality: Resilience is no longer just about how well a utility...
- By Chartwell
2026 Executive CX Innovation Summit Connects Utility Strategy, Technology and Innovation
By Tracie Boutte, Executive Advisor Artificial intelligence. Hyper-personalization. Cloud-based customer platforms. Advanced analytics. Customer expectations are evolving faster than ever, and utility leaders are...
Upcoming Webinars
Chartwell Conferences
Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.
EMACS CONFERENCE
At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.
POWERUP CONFERENCE
PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.
Preview Research
Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, and develop leadership through a variety of membership options.
