New Account Site Feedback
search

Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

Create an account

Our Members Benefit From

icon

Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

icon

Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

icon

Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

learn more about membership

Preview Research

  • Infographic
How to Improve Customer Satisfaction in Outage Communications

Customer happiness with outage communications is primarily driven by how…
  • Report
Utilities and COVID-19: Companies focus on serving customers, safely sustaining grid

The COVID-19 pandemic began to hit North America in February…
  • Case Study
Digital Experience – Piloting Apple Watch Apps

Since mobile became synonymous with customer experience, the Exelon family…
  • Report
2020 Outage Restoration Benchmarks

According to Chartwell research, field crew mobile technology will have…

EMACS 2020 - We're Going Virtual!

Chartwell’s 23rd Annual EMACS – The Customer Experience Conference is going virtual this October!

We are pleased to share the full 2020 agenda is now live. And, for the first time ever, we are offering a new way for everyone at your utility to attend EMACS for one low price with our Enterprise-Wide Pass. Click the “learn more” button below to explore these exciting updates and more.

 

LEARN MORE REGISTER NOW

Upcoming Events

06
Oct
EMACS - The Customer Experience Conference (VIRTUAL!)

Upcoming Webinars

A Robotic Process Automation Journey

Date: Wednesday, October 14 Time: 2 – 3 PM ET Register Now This webinar will provide an overview of Duquesne Light Company’s journey from deciding to pursue an automation solution through realizing benefits. DLC’s cross-functional team will present their grass-roots effort which was successful in scaling to a solution which serves the entire company. The […]

Learn more
icon

“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Member Quote
– Director of Customer Care Operations

On Our Blog

  • By admin
Crisis and Innovation – Chartwell EMACS Keynote Presentation with Google
The last several months have been one of the most disruptive periods in living memory. The COVID lockdown forced the hands of companies that...
  • By admin
Learn how Enbridge engaged customers previously resistant to eBill messaging
By Noah Solomon, Research Manager Here at Chartwell, we write quite a bit on eBill adoption, and with good reason. Increasing customer adoption of...
  • By admin
The Continuous Changes and Challenges of COVID-19 – Are Utilities Prepared?
In the past year, the COVID-19 pandemic has impacted lives and industries worldwide, changing the way we live, learn, work, and purchase goods. In...
  • By admin
Benchmarking the state of the digital experience in the utility industry
Chartwell’s 2020 Digital Experience Industry Benchmark Survey is in the field now! The newly launched survey is designed to explore digital channel offerings in...
See ALl blog posts

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership