Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

On Our Blog

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Utilities recognized with Chartwell’s 2020 Best Practices Awards
Utilities recognized with Chartwell’s 2020 Best Practices Awards July 28, 2020 Duke Energy, PSEG Long Island, Con Edison, BGE and PECO have taken the...
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Chartwell’s 2020 Outage Restoration Benchmark report available now
Chartwell’s 2020 Outage Restoration Benchmark report available now  Rebecca Harris, Data Analyst –   Chartwell’s latest benchmark report is available now! This past February, Chartwell...
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How utilities are implementing robotic process automation (RPA)
How utilities are implementing robotic process automation (RPA) By Noah Solomon, Research Manager – Robotic process automation (RPA) has emerged in the utility industry...
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Chartwell’s latest outage communications benchmarks available for download
Chartwell’s latest outage communications benchmarks available for download Chartwell has been tracking trends in outage communications for well over a decade. We have been...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership