Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Best Practices Awards: Call for Nominations

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.

View more details.

Latest Blogs

Is anyone listening?

By Allison Herdic, Industry Researcher – When it comes to effectively serving and satisfying customers, creating a list of “dos” and “don’ts” could involve a lengthy process. Ranging from speed-of-service to product quality, a number of factors can impact the … View full story

Georgia Power prepay pilot places customers in control

To provide customers with an opportunity to more deliberately manage energy usage, Georgia Power launched a smart meter-enabled prepay pilot in October 2014. Although the utility introduced the payment option with little marketing fanfare, Georgia Power continues to enroll participants. … View full story

Avoiding the grief of billing errors

By Ben Murdock, Senior Industry Analyst – You may recall these lines from Tennyson, “Tis better to have loved and lost than never to have loved at all.” Are these lines lyrical? Yes. Are these lines appropriate when consoling someone … View full story

Trending now

By Allison Herdic, Industry Researcher – Chartwell has a well-established tradition of covering customer-facing trends and featuring utilities who are ahead of the curve. Ranging from best practices case studies on energy conservation program success stories to webinars featuring the … View full story

The art of apologizing

By Ben Murdock, Senior Industry Analyst – Modern life is filled with pro forma “apologies” that very frequently avoid any admission of wrongdoing. Known by some as the non-apology, these statements have become so widespread that they have their own … View full story

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