Welcome
Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.
Latest Blogs
Utilities expand social customer service offerings
By Ruchika Solanki, Research Associate – Utilities are expanding and re-thinking the ways in which they engage with customers through social media. And the reasons are clear. At this point, 68% of American adults have smartphones, and 70% of them also … View full story
Customers sound off on what they want to hear from utilities
Scott Johnson, Vice President – Energy consumers have plenty of ideas on how utilities can improve customer communications, according to Chartwell’s 2016 annual residential customer survey. “What can your power company do to improve communications with you?” Chartwell asked 1,448 residential … View full story
Utilities offer multilingual customer experiences
By Ruchika Solanki, Research Associate – Hablas español? About a fourth of Americans are able to hold a conversation in another language besides English, with Spanish as the most frequent followed by French and German. According to Chartwell’s website audit of … View full story
The push alerts are coming – what’s next for the industry after the FCC’s ruling on the TCPA
By Russ Henderson, Senior Research Analyst – The utility industry can sometimes be hesitant to move on key opportunities and trends, and there are good reasons for that. It remains to be seen whether utilities will have to spend much time … View full story
A voice for the (internet) people
By Zahra Dhanani, Research Associate – Being one step ahead of the competition is an incredibly valuable asset to have for anyone, whether it means having Usain Bolt as your personal sprinting coach or learning magic tricks from Houdini. Most … View full story