Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Latest Blogs

To boldly go where no fridge has gone before

By Zahra Dhanani, Research Associate – Refrigerator recycling programs are not new in the utility landscape. They’re as common as adorable cats on the internet or people breaking their New Year resolutions. Over the years, utilities have tried everything to … View full story

Resolved: Let’s stay in touch

Scott Johnson, Vice President – One of my goals this year at Chartwell is to do a better job keeping you posted on what our Research team is planning to help our members improve customer engagement, satisfaction and service. For … View full story

Chartwell’s most popular case studies of 2016

By Ben Murdock, Senior Research Analyst – There are lots of exciting ideas out there that never come to pass (like this one about raising hippos in Louisiana for meat). There are lots of promising ideas that came with crippling unintended … View full story

Utility customer experience resolutions for 2017

By Will Adams, Senior Research Analyst – The holidays haven’t passed yet, I know, but it’s not too early to mull over those resolutions for the New Year. To start with, a good one for utilities might be: If I don’t … View full story

Don’t let electrical safety be a Grinch this holiday season

By Rebecca Harris, Research Associate – Everyone in Exeter likes the holidays a lot, including the utility, and even not When safety concerns threatened the holiday parade Did Unitil let the townsfolk be dismayed. Yet after summer improvements to the … View full story

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