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Chartwell, Inc. is a specialized information provider for the utility industry. We provide strategic research and facilitate issue-targeted forums for collaboration among industry peers. Our wide range of services ensures that our members have access to the best, most timely information available to make their business decisions.

Best Practices Awards: Call for Nominations

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

Enter your best work today in any or all of our five categories, including customer service, billing and payment, and outage communications. New this year, attendees of EMACS – The Customer Experience Conference, October 3-6 at the Hyatt Regency Orlando, will have the opportunity to vote for the People’s Choice Award.

View more details.

Latest Blogs

Expanding energy management through customer empowerment

By Allison Herdic, Industry Researcher Just as spring temperatures begin to rise and summer’s heat is just around the corner, energy usage-conscious customers already may be considering ways to lower billing amounts during the warmest months of the year. Fortunately … View full story

New video award category will be fun for all

By Suzanne Haggerty, Research Manager — Video is the undeniable ruler of the internet, with cat videos in particular refusing to get down from that throne RIGHT NOW. In 2014, video accounted for 64% of all global consumer internet traffic, … View full story

Utilities defining their place in the world of social media

By Zahra Dhanani, Research Associate – The internet is a vast place full of pictures of cats, videos of babies giggling and more pictures of cats (sometimes casually posing with happy babies). It is also home to netizens, or basically … View full story

Smart devices open up new possibilities for demand response

By Ruchika Solanki, Research Associate With fridges that you can tweet from and phone apps that lock your doors, it’s no wonder devices are getting more “screen time” in our daily life. Smart thermostats are becoming increasingly popular with their ability … View full story

Chartwell report identifies strategies to improve collections for utilities and customers

By Ben Murdock, Senior Research Analyst – Reaching someone is easy. Getting through to someone is hard. For example, I have a friend who had his gas disconnected last week for nonpayment. He had the ability and desire to pay but … View full story

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