Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

PowerUp: Chartwell's VIRTUAL Outage Conference

Join us June 8 & 9 from the comfort of your home office!

Upcoming Webinars

Award-Winning Outage Communications Strategies

Date: Wednesday, March 17 Time: 1 – 2 PM ET Register Now **As a way to get you excited for PowerUp: Chartwell’s Outage Conference, this webinar is complimentary.** Panelists will share recent successes and new, customer-focused Outage Communications initiatives for 2021 as well as innovations and solutions on the horizon. Attendees will hear practical advice […]

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On Our Blog

  • By admin
Removing Credit Card Fees Improves CSAT
Credit card fees are one of the most significant pain points for utility customers.   Chartwell’s Billing & Payment Leadership Council has discussed the clear link between fee-free credit card payments...
  • By admin
ETR Accuracy Windows – How do you compare?
During an outage of any size or duration, ETR is by far the most important piece of information to customers. But utilities use a...
  • By admin
Utility response to COVID-19 offers lessons in handling future crises
By Noah Solomon, Research Manager – It should be no surprise that the COVID-19 pandemic has had a significant impact on utilities and their...
  • By admin
Chartwell launches its new survey tool
Rebecca Harris, Data Analyst – Chartwell launched its new survey tool along with its Outage Communication and Restoration Surveys last week. The new survey...

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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