By Rachael Harper, Research Manager – It wasn’t luck, well-honed excavation skills, or some new technology that allowed archaeologists to discover a treasure trove of ancient Maya relics, last year. It was word-of-mouth that led experts to the find, which … View full story

By Suzanne Haggerty, Senior Manager of Customer Engagement – So, without getting into any arguments over whether 2020 marks the new year of the next decade or the final year of the previous decade (please stop), welcome to the roaring … View full story

The following is a guest post by John Hoggard, Global Utilities Principal at Quadient Customer Journey Mapping (CJM) provides a visual representation of a customer’s end to end journey with a utility’s products and services.  It is a powerful tool … View full story

By Rachael Harper, Research Manager – Customers increasingly expect self-service capabilities that are intuitive and allow them to successfully and conveniently complete transactions within their utilities. Utilizing self-service for start-service transactions benefits customers and power providers, allowing utilities to collect … View full story

By Rachael Harper, Research Manager – Recently at Utility Analytics Week, I got to enjoy some warm Arizona weather even as I learned how utilities are leveraging analytics to gain a deeper understanding of customers and improve business operational efficiencies. A … View full story