Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.
Each year, Chartwell honors utilities for their initiatives aimed at improving the customer experience, communications and awareness.
The 2021 Chartwell Best Practices Awards will be presented at EMACS – The Customer Experience Conference, Oct. 25-28 at the Sheraton in Wild Horse Pass in Phoenix.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
According to Chartwell research, personalization and the expansion of digital…
The SRP Safety Net program allows any customer to designate…
This report presents findings from Chartwell’s 2020 Digital Experience Industry…
In response to a changing landscape in the energy industry, many utilities are exploring how best to manage evolving customer expectations. In the last several years, PG&E has defined the key journeys where customers want to interact and complete transactions with PG&E. Unlike individual touchpoints, customer journeys have provided holistic perspectives of the customer experience and have helped inform PG&E’s strategic focus areas, spanning across multiple functions within the organization.Learn more
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.