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Connecting the Utility Industry to Solutions

Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.

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Our Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

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– Director of Customer Care Operations

Preview Research

  • Report
2020 Payment Industry Benchmarks

Respondents to Chartwell’s 2020 Payment Industry Survey ranked expanding ePay…
  • Report
Utilities continue to find success in eliminating or reducing credit card fees

The utility industry continues to pursue the elimination and/or reduction…
  • Case Study
Energy Programs and Services – TVA Virtual Home Energy Audits

The TVA launched a virtual home energy audit application on…
  • Report
2020 Billing Benchmarks

Utilities rate moving customers to eBill and robotics process automation…

PowerUp: Chartwell's Outage Conference

Join us June 7-9 in New Orleans!
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Upcoming Webinars

Outage Communications: Turning Crisis into Opportunity

Date: Wednesday, January 27 Time: 2 – 3 PM ET Register Now **As a lead up to PowerUp: Chartwell’s Outage Conference, this webinar is complimentary.** The frequency of major storms is increasing even as unpredictable events like the COVID lockdowns complicate collaboration and operations. Meanwhile customers – whose homes now serve as office, school and […]

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On Our Blog

  • By admin
Top 3 Outage Communications Trends for 2021
According to Chartwell’s Outage Communications Leadership Council, the following three topics are emerging as top trends for 2021. Strengthening Major Event Processes. Given the...
  • By admin
Utilities strategize to offer effective storm ETRs
By Russ Henderson, Senior Research Manager –  Large-scale outage events present no shortage of challenges for utilities. Among the chief difficulties is to effectively...
  • By admin
2021 outage awards deadline is approaching quickly
By Suzanne Haggerty, Senior Manager of Customer Engagement Chartwell has received a fantastic response to our call for entries for the 2021 Chartwell Best...
  • By admin
Utilities share tips to help with winter bills
By Noah Solomon, Research Manager As we move through the holiday season, especially one that looks to see people spending more time in their...
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Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

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