Exclusively focused on electric, gas, and water utilities, Chartwell provides actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency.
We are pleased to share that registration is open for the 25th annual EMACS: The Customer Experience Conference. The conference will take place in Orlando, Florida, October 17-20, 2022. We can’t wait to connect with you in person!
PowerUp: Chartwell’s Outage Conference was held June 7-9, 2022 in Atlanta. It was Chartwell’s triumphant return to live events, and we look forward to seeing everyone again at next year’s conference! Stay tuned for announcements about PowerUp 2023.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS, The Customer Experience Conference and Chartwell’s Outage Conference.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”
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As homes began doubling as daycares, schools and offices during the COVID-19 pandemic, uninterrupted access to electricity became more vital than ever. Recognizing this need, Hydro Ottawa launched the Battery Loan Program, which provides residential customers impacted by planned power outages due to cable replacement projects the opportunity to temporarily secure a portable battery pack to power simple electronic devices. Additionally, the utility transitioned its Planned Work Open Houses to a virtual format to continue the planned work conversation with customers. Hydro Ottawa took home Chartwell’s 2022 Bronze Outage Restoration Award for the project.Learn more
Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
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