Balancing Business Concerns with Serving Customers in Need: A Fireside Chat

Join Lisa Cagnolatti, Senior VP for Customer Service at Southern California Edison, and Tracie Boutte, Chartwell Executive Advisor, for a “fireside chat” on pressing concerns for utility executives. They will discuss balancing business and resilience with serving financially struggling customers. Drawing from their industry experience, Cagnolatti and Boutte offer insights into the challenges utilities face. Discover effective strategies to serve customers in need while maintaining financial stability and resilience in a changing environment.


Tracie Boutte, Executive Advisor, Chartwell Inc.


Lisa Cagnolatti, Senior Vice President of Customer Service at Southern California Edison


View All EMACS 2023 Agenda Highlights