Data-Driven Decision Making, Customer-Focused Policies, and Executive Buy-In: The Journey of Tucson Electric Power
Discover how Tucson Electric Power (TEP) navigates the dynamic energy landscape by leveraging data-driven decision making, prioritizing customer-centric initiatives, and improving outage communications. Learn from TEP’s successful efforts to remove credit card fees, engage leadership, and foster a culture of continuous improvement. Gain valuable insights into building a successful, data-driven utility and driving innovation in the industry. Join this must-attend session to understand TEP’s approach, benefit from their experience, and enhance your understanding of the evolving energy sector.
Speakers:
Dallas Dukes, Vice President of Customer Experience
Lynne Petersen, Sr. Director Customer Experience and Customer Care
