Data-Driven Decision Making, Customer-Focused Policies, and Executive Buy-In: The Journey of Tucson Electric Power

Discover how Tucson Electric Power (TEP) navigates the dynamic energy landscape by leveraging data-driven decision making, prioritizing customer-centric initiatives, and improving outage communications. Learn from TEP’s successful efforts to remove credit card fees, engage leadership, and foster a culture of continuous improvement. Gain valuable insights into building a successful, data-driven utility and driving innovation in the industry. Join this must-attend session to understand TEP’s approach, benefit from their experience, and enhance your understanding of the evolving energy sector.


Dallas Dukes, Vice President of Customer Experience

Lynne Petersen, Sr. Director Customer Experience and Customer Care

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