EMACS – The Customer Experience Conference

Participate in Chartwell’s largest event, EMACS – The Customer Experience Conference. This content-rich program provides significant educational and networking opportunities in the areas of utility customer service and marketing. See the latest agenda updates at

EMACS 2018: October 22-25, 2018 Tampa, FL


Attend Chartwell’s conferences to learn from industry thought-leaders. Format includes interactive panels, teaching presentations, small group discussions and professional networking activities. See what topics we’re covering in our upcoming conferences.

  • Registration is open to utilities only.
  • Vendors and service providers may attend through sponsorship.


Participate in Chartwell’s Webinars to receive an education on a variety of pressing, customer-facing issues.  See what topics we’re covering in our upcoming webinars.

  • Registration is open to everyone

Why Chartwell Events?

Chartwell events are an output of our original research, planned by utility industry analysts who understand the emerging and important issues facing the utility industry.

Utility professionals participate because of the unrivaled education and opportunity to interact with innovators in important areas of customer-facing concentrations, including Chartwell’s research team.


Event Contact

Belinda Roberts
404.237.9099 ext. 234