Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.
View our Webinar FAQs to find answers to questions about registration, pricing and more.
Upcoming Webinars
| Event | Date | Time | |
| Improving the Customer Experience through Technological Enhancements | Dec 4, 2019 | 2:00 PM ET | Learn More |
| BC Hydro – Creating a More Customer-centric Culture | Dec 11, 2019 | 2:00 PM ET | Learn More |
| Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) | Dec 18, 2019 | 2:00 PM ET | Learn More |
| Increasing Customer Engagement and Protecting Your Brand with a Crisis Communications Team | Jan 8, 2020 | 2:00 PM ET | Learn More |
| Sustaining Customer Outreach during a Prolonged Service Disruption | Jan 15, 2020 | 2:00 PM ET | Learn More |
| FPU Increases Interest in Switching to Natural Gas with Interactive Educational Campaign | Jan 29, 2020 | 2:00 PM ET | Learn More |
Past Webinars
| Event | Date | Time | |
| How Xcel Energy Boosted Website Engagement with an Award-Winning Communications Campaign | Nov 6, 2019 | 2:00 PM ET | Learn More |
| Transforming the Customer Experience with Multifaceted Contact Center Improvements | Oct 30, 2019 | 2:00 PM ET | Learn More |
| Broadening the Reach of Outage Communications | Oct 16, 2019 | 2:00 PM ET | Learn More |
| A Fractured Bill-to-Payment Experience May Be Obstructing Your Cash Flow | Oct 9, 2019 | 2:00 PM ET | Learn More |
| Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) | Sep 25, 2019 | 2:00 PM ET | Learn More |
| Customer Communication Best Practices from the Nation’s Leading Utilities | Sep 4, 2019 | 2:00 PM ET | Learn More |
| SCE Connects Crews to Customers and Prioritizes Fast, Accurate, Proactive Communications | Aug 28, 2019 | 2:00 PM ET | Learn More |