Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.
View our Webinar FAQs to find answers to questions about registration, pricing and more.
Upcoming Webinars
| Event | Date | Time | |
| Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review | Apr 8, 2020 | 2:00 PM ET | Learn More |
| Billing Communications during the COVID-19 pandemic | Apr 15, 2020 | 2:00 PM ET | Learn More |
| Better Late Than Never: Manitoba Hydro’s VOC program | Apr 22, 2020 | 2:00 PM ET | Learn More |
| Invasion of the Fatbergs: JEA’s Public Safety Educational Campaign | May 6, 2020 | 2:00 PM ET | Learn More |
| Improving CSAT with VOC Research and Data Analytics | May 13, 2020 | 2:00 PM ET | Learn More |
Past Webinars
| Event | Date | Time | |
| Coronavirus: Conducting Crisis Communications While Keeping the Lights On | Mar 25, 2020 | 2:00 PM ET | Learn More |
| Targeting Business Customers with Data-Driven Insights | Mar 11, 2020 | 2:00 PM ET | Learn More |
| Improving CSAT and Reducing Costs with a Focused Bill Redesign | Mar 4, 2020 | 2:00 PM ET | Learn More |
| Social Media Chatbot Helps Customers Resolve issues without Assistance from a Human Agent | Feb 26, 2020 | 2:00 PM ET | Learn More |
| Hydro Ottawa Increases eBill Enrollment with a Nonprofit Partnership | Feb 5, 2020 | 2:00 PM ET | Learn More |
| FPU Increases Interest in Switching to Natural Gas with Interactive Educational Campaign | Jan 29, 2020 | 2:00 PM ET | Learn More |
| Innovation in Payments: Amazon Alexa, Facebook, Text, and More | Jan 23, 2020 | 2:00 PM ET | Learn More |
| Sustaining Customer Outreach during a Prolonged Service Disruption | Jan 15, 2020 | 2:00 PM ET | Learn More |
| Increasing Customer Engagement and Protecting Your Brand with a Crisis Communications Team | Jan 8, 2020 | 2:00 PM ET | Learn More |