Webinars

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Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.

View our Webinar FAQs to find answers to questions about registration, pricing and more.

Upcoming Webinars

Event Date Time  
Effective DIY Communications for DIY Customers: Increasing Your Nest Activation Rate Jun 12, 2019 2:00 PM ET Learn More
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) Jun 26, 2019 2:00 PM ET Learn More
Reducing Costs and Improving Performance with Robotics Process Automation Jul 17, 2019 2:00 PM ET Learn More
Improving Customer Experience and Operational Efficiency with Live Chat Jul 24, 2019 2:00 PM ET Learn More


Past Webinars

Event Date Time  
Increasing Self-Service Transactions with Payment Kiosks May 22, 2019 2:00 PM ET Learn More
CenterPoint Energy’s Hurricane Harvey Restoration and Communications Strategy Improves Customer Opinions May 15, 2019 2:00 PM ET Learn More
Transforming Marketing Communications with Business Customers May 8, 2019 2:00 PM ET Learn More
Reducing Failed ACH Payments with Improved Validation May 1, 2019 2:00 PM ET Learn More
Five Trends in Outage Communications Your Utility Can’t Ignore Apr 17, 2019 2:00 PM ET Learn More
Reducing CSR Call Volume with IVR Enhancements Apr 10, 2019 2:00 PM ET Learn More
Leveraging AMI Technology to Enhance the Move Request Customer Experience Apr 3, 2019 2:00 PM ET Learn More
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Members Only) Mar 20, 2019 2:00 PM ET Learn More
The Mobile App of the Future: Identifying the Features Customers Want Mar 13, 2019 2:00 PM ET Learn More
Improving IVR Containment Rates Mar 6, 2019 2:00 PM ET Learn More