Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.
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|Improving CSAT and Reducing Costs with a Focused Bill Redesign||Mar 4, 2020||2:00 PM ET||Learn More|
|Targeting Business Customers with Data-Driven Insights||Mar 11, 2020||2:00 PM ET||Learn More|
|Social Media Chatbot Helps Customers Resolve issues without Assistance from a Human Agent||Feb 26, 2020||2:00 PM ET||Learn More|
|Hydro Ottawa Increases eBill Enrollment with a Nonprofit Partnership||Feb 5, 2020||2:00 PM ET||Learn More|
|FPU Increases Interest in Switching to Natural Gas with Interactive Educational Campaign||Jan 29, 2020||2:00 PM ET||Learn More|
|Innovation in Payments: Amazon Alexa, Facebook, Text, and More||Jan 23, 2020||2:00 PM ET||Learn More|
|Sustaining Customer Outreach during a Prolonged Service Disruption||Jan 15, 2020||2:00 PM ET||Learn More|
|Increasing Customer Engagement and Protecting Your Brand with a Crisis Communications Team||Jan 8, 2020||2:00 PM ET||Learn More|
|Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar)||Dec 18, 2019||2:00 PM ET||Learn More|
|BC Hydro – Creating a More Customer-centric Culture||Dec 11, 2019||2:00 PM ET||Learn More|
|Improving the Customer Experience through Technological Enhancements||Dec 4, 2019||2:00 PM ET||Learn More|