Webinars

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Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.

View our Webinar FAQs to find answers to questions about registration, pricing and more.

Upcoming Webinars

Event Date Time  
Prepay Programs: Opportunities and Strategies Aug 22, 2018 2:00 PM ET Learn More
Transforming the ETR Process to Improve Customer Experience Sep 19, 2018 2:00 PM ET Learn More
Modern Contact Center Strategy with TXU Energy and Westar Energy Sep 20, 2018 2:00 PM ET Learn More
Engaging Employees to Improve the Customer Experience Sep 26, 2018 2:00 PM ET Learn More
Multilingual Customer Service: Challenges and Opportunities Oct 10, 2018 2:00 PM ET Learn More


Past Webinars

Event Date Time  
Redesigning the Customer Payment Experience Aug 15, 2018 2:00 PM ET Learn More
Saving Money with Credit and Collections Process Improvements Aug 8, 2018 2:00 PM ET Learn More
Don’t Let Your Hard Work Melt Away: Improving New and Existing Programs through Collaboration and Strategy Jul 25, 2018 2:00 PM ET Learn More
Improving the Customer Experience with Journey Mapping Jul 18, 2018 2:00 PM ET Learn More
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) Jul 12, 2018 2:00 PM ET Learn More
PECO Leverages its Energy Advisor Experience Jul 11, 2018 2:00 PM ET Learn More
Energy Efficiency on TV: Alliant Energy’s PowerHouse Jun 27, 2018 2:00 PM ET Learn More
Increasing Enrollment in Bill Alerts Jun 20, 2018 2:00 PM ET Learn More