Webinars

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Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.

View our Webinar FAQs to find answers to questions about registration, pricing and more.

Upcoming Webinars

Event Date Time  
Improving Customer Experience and Operational Efficiency with Live Chat Jul 24, 2019 2:00 PM ET Learn More
Enhancing the Outage Communications Journey for Disabled Customers Jul 31, 2019 2:00 PM ET Learn More
‘Plugged In’: How Con Edison Shares its Brand Story and Connects with Customers via Podcast Aug 7, 2019 2:00 PM ET Learn More


Past Webinars

Event Date Time  
Reducing Costs and Improving Performance with Robotics Process Automation Jul 17, 2019 2:00 PM ET Learn More
Improving CSR Performance with Improved Training Jul 10, 2019 2:00 PM ET Learn More
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) Jun 26, 2019 2:00 PM ET Learn More
Effective DIY Communications for DIY Customers: Increasing Your Nest Activation Rate Jun 12, 2019 2:00 PM ET Learn More
Increasing Self-Service Transactions with Payment Kiosks May 22, 2019 2:00 PM ET Learn More
CenterPoint Energy’s Hurricane Harvey Restoration and Communications Strategy Improves Customer Opinions May 15, 2019 2:00 PM ET Learn More
Transforming Marketing Communications with Business Customers May 8, 2019 2:00 PM ET Learn More
Reducing Failed ACH Payments with Improved Validation May 1, 2019 2:00 PM ET Learn More