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CHARTWELL WEBINARS

Unrivaled Education & Opportunity

Chartwell’s webinars take a deep dive into key industry issues through best practice presentations and lively Q&A. Hear how other utilities are embracing innovative technology and implementing new programs to improve customer experience and increase operational efficiency.

Upcoming Webinars

Creating Customer-Centric Low-Income Programs

Date: Wednesday, August 19 Time: 2-3 PM ET Register Now Austin Energy offers a variety of assistance programs to help low-income customers, from financial support to conversation programs. The utility believes building a unique customer-centric service model for this segment is key, and speaker Ronnie Mendoza will show you how to develop and implement them […]

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Past Webinars

Best Practices for Managed Accounts
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AEP’s CX Journey and What’s Next
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FAQ

  • What do I need to participate in the Webinar?

    You need a phone and a computer with Internet access.

  • When should I log on to the Webinar?

    Log on 15 minutes prior to the start time to resolve any technical issues that may arise.

  • What if I have a conflict and am unable to participate?

    You will receive the presentation and a recording of the webinar 48 hours after the presentation.

  • What if someone else is participating in my place?

    Contact us in advance of the Webinar with the new registrant’s information.

  • I missed the Webinar. Can I have a refund?

    Please contact us in advance if you are unable to participate. We will send you the recording 48 hours after the Webinar.

  • Why do I have to enter the Session # and Attendee ID?

    This allows Chartwell to know who is on the Webinar and identify persons who may have acquired the Webinar information and called in without registering. It also helps with facilitation during the Q & A portion, as it allows the moderator to see who is asking a question and call on that person by name.

  • Will I receive a copy of the presentations?

    You will receive the presentation and a recording of the webinar 48 hours after the presentation

  • How do I know if my company is a member?

    Click on “My Member Benefits” in the upper right-hand corner of your screen to view your organization’s current membership level and the included benefits

  • Contact

    Still have questions? Contact us at memberservices@chartwellinc.com

CONTACT US

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership