Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.
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Upcoming Webinars
| Event | Date | Time | |
| Effective DIY Communications for DIY Customers: Increasing Your Nest Activation Rate | Jun 12, 2019 | 2:00 PM ET | Learn More |
| Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar) | Jun 26, 2019 | 2:00 PM ET | Learn More |
| Reducing Costs and Improving Performance with Robotics Process Automation | Jul 17, 2019 | 2:00 PM ET | Learn More |
| Improving Customer Experience and Operational Efficiency with Live Chat | Jul 24, 2019 | 2:00 PM ET | Learn More |
Past Webinars
| Event | Date | Time | |
| Increasing Self-Service Transactions with Payment Kiosks | May 22, 2019 | 2:00 PM ET | Learn More |
| CenterPoint Energy’s Hurricane Harvey Restoration and Communications Strategy Improves Customer Opinions | May 15, 2019 | 2:00 PM ET | Learn More |
| Transforming Marketing Communications with Business Customers | May 8, 2019 | 2:00 PM ET | Learn More |
| Reducing Failed ACH Payments with Improved Validation | May 1, 2019 | 2:00 PM ET | Learn More |
| Five Trends in Outage Communications Your Utility Can’t Ignore | Apr 17, 2019 | 2:00 PM ET | Learn More |
| Reducing CSR Call Volume with IVR Enhancements | Apr 10, 2019 | 2:00 PM ET | Learn More |
| Leveraging AMI Technology to Enhance the Move Request Customer Experience | Apr 3, 2019 | 2:00 PM ET | Learn More |
| Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Members Only) | Mar 20, 2019 | 2:00 PM ET | Learn More |
| The Mobile App of the Future: Identifying the Features Customers Want | Mar 13, 2019 | 2:00 PM ET | Learn More |
| Improving IVR Containment Rates | Mar 6, 2019 | 2:00 PM ET | Learn More |