Webinars

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Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.

View our Webinar FAQs to find answers to questions about registration, pricing and more.

Upcoming Webinars

Event Date Time  
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review Apr 8, 2020 2:00 PM ET Learn More
Billing Communications during the COVID-19 pandemic Apr 15, 2020 2:00 PM ET Learn More
Better Late Than Never: Manitoba Hydro’s VOC program Apr 22, 2020 2:00 PM ET Learn More
Invasion of the Fatbergs: JEA’s Public Safety Educational Campaign May 6, 2020 2:00 PM ET Learn More
Improving CSAT with VOC Research and Data Analytics May 13, 2020 2:00 PM ET Learn More


Past Webinars

Event Date Time  
Coronavirus: Conducting Crisis Communications While Keeping the Lights On Mar 25, 2020 2:00 PM ET Learn More
Targeting Business Customers with Data-Driven Insights Mar 11, 2020 2:00 PM ET Learn More
Improving CSAT and Reducing Costs with a Focused Bill Redesign Mar 4, 2020 2:00 PM ET Learn More
Social Media Chatbot Helps Customers Resolve issues without Assistance from a Human Agent Feb 26, 2020 2:00 PM ET Learn More
Hydro Ottawa Increases eBill Enrollment with a Nonprofit Partnership Feb 5, 2020 2:00 PM ET Learn More
FPU Increases Interest in Switching to Natural Gas with Interactive Educational Campaign Jan 29, 2020 2:00 PM ET Learn More
Innovation in Payments: Amazon Alexa, Facebook, Text, and More Jan 23, 2020 2:00 PM ET Learn More
Sustaining Customer Outreach during a Prolonged Service Disruption Jan 15, 2020 2:00 PM ET Learn More
Increasing Customer Engagement and Protecting Your Brand with a Crisis Communications Team Jan 8, 2020 2:00 PM ET Learn More