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Hydro-Québec’s Service Restoration Emergency Plan
The move from paper to electronic bills represents considerable savings for utilities but getting customers to make the switch is challenging. In this webinar, Newfoundland Power will share its pat...Writing a Winning Entry for Chartwell’s Best Practices Awards
The clock is ticking: Submissions for Chartwell’s 2021 Best Practices Awards are due on Wednesday, June 9!Shaping the Customer Experience by Managing Journeys
In response to a changing landscape in the energy industry, many utilities are exploring how best to manage evolving customer expectations. In the last several years, PG&E has defined the key jour...BGE’s EVsmart℠ Program: Electrifying Transportation for Marylanders
During this webinar, BGE will share how they launched the program in less than six months, created a compelling brand for EVsmart and created an overwhelmingly successful program that serves the ne...
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