Webinars

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Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.

View our Webinar FAQs to find answers to questions about registration, pricing and more.

Upcoming Webinars

Event Date Time  
Leveraging AMI Technology to Enhance the Move Request Customer Experience Apr 3, 2019 2:00 PM ET Learn More
Reducing CSR Call Volume with IVR Enhancements Apr 10, 2019 2:00 PM ET Learn More
Reducing Failed ACH Payments with Improved Validation May 1, 2019 2:00 PM ET Learn More
Transforming Marketing Communications with Business Customers May 8, 2019 2:00 PM ET Learn More
CenterPoint Energy’s Hurricane Harvey Restoration and Communications Strategy Improves Customer Opinions May 15, 2019 2:00 PM ET Learn More
Increasing Self-Service Transactions with Payment Kiosks May 22, 2019 2:00 PM ET Learn More


Past Webinars

Event Date Time  
Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Members Only) Mar 20, 2019 2:00 PM ET Learn More
The Mobile App of the Future: Identifying the Features Customers Want Mar 13, 2019 2:00 PM ET Learn More
Improving IVR Containment Rates Mar 6, 2019 2:00 PM ET Learn More
Leveraging Gaming for Contact Center Safety Training Feb 20, 2019 2:00 PM ET Learn More
Increasing Engagement and Brand Favorability with Customers and Employees Feb 13, 2019 2:00 PM ET Learn More
Leveraging Automation for More Efficient Customer Service Jan 30, 2019 2:00 PM ET Learn More
Increasing ePayment Adoption through Strategic Channel Offerings Jan 23, 2019 2:00 PM ET Learn More
Maintaining CSAT during Large-Scale System Upgrades Jan 16, 2019 2:00 PM ET Learn More