Chartwell’s webinars delve into hot industry topics through best practice presentations and lively question and answer sessions. To participate, registrants need a computer with Internet access and a telephone. Learn how other utilities are embracing new technologies and implementing new programs without the need to travel or take time away from the office.
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|SCE Connects Crews to Customers and Prioritizes Fast, Accurate, Proactive Communications||Aug 28, 2019||2:00 PM ET||Learn More|
|Customer Communication Best Practices from the Nation’s Leading Utilities||Sep 4, 2019||2:00 PM ET||Learn More|
|‘Plugged In’: How Con Edison Shares its Brand Story and Connects with Customers via Podcast||Aug 7, 2019||2:00 PM ET||Learn More|
|Enhancing the Outage Communications Journey for Disabled Customers||Jul 31, 2019||2:00 PM ET||Learn More|
|Improving Customer Experience and Operational Efficiency with Live Chat||Jul 24, 2019||2:00 PM ET||Learn More|
|Reducing Costs and Improving Performance with Robotics Process Automation||Jul 17, 2019||2:00 PM ET||Learn More|
|Improving CSR Performance with Improved Training||Jul 10, 2019||2:00 PM ET||Learn More|
|Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review (Chartwell Members Only Webinar)||Jun 26, 2019||2:00 PM ET||Learn More|
|Effective DIY Communications for DIY Customers: Increasing Your Nest Activation Rate||Jun 12, 2019||2:00 PM ET||Learn More|
|Increasing Self-Service Transactions with Payment Kiosks||May 22, 2019||2:00 PM ET||Learn More|