Billing & Payment Leadership Council

Customers Expect a Seamless Billing and Payment Experience

Based on Chartwell’s consumer research, billing is the #1 factor affecting the experience of the utility’s customer.

The Chartwell Billing & Payment Leadership Council enables you to take the lead in maximizing your organization’s billing and payment efforts. Membership provides you with proprietary data and analysis, exclusive opportunities for collaboration with your peers and access to industry experts as well as invaluable insight into new programs and practices. By sharing insight into the issues facing your fellow executives and providing exclusive member data, the Billing & Payment Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting edge billing strategies.

Members of the Billing & Payment Leadership Council benefit from:

  • Member-Driven Research: Access exclusive research and analysis on issues identified by council group members.
  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend face-to-face events promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Areas of Focus Include:
  • ebill Adoption
  • Third-Party Partnership
  • Bill Exceptions
  • Credit Card Fees
  • Rate Options
  • Prepay
  • Mobile Pay
  • Proactive Alerts
  • ePay Options
  • Segmentation & Customer Preference
Join the Billing & Payment Leadership Council

Chartwell Membership

Chartwell’s solutions can help your utility identify strategies to impact customer experience and operational efficiency. Chartwell’s Premier Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Learn more about Membership